Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

Execs In The Know

OCTOBER 15, 2023

These highlight the critical importance of operationalizing AI with CX at scale for businesses to stay competitive and thrive in the evolving landscape of technology and customer expectations. Their achievements include a remarkable 5x return on investment and a 45% increase in business valuation metrics.

AI 52

AI Artificial Intelligence CX Compliance 52

Lightico

FEBRUARY 2, 2022

But to support the vast variety of ongoing care and servicing needs providers need to collect patient medical and insurance data and consents to ensure HIPAA compliance. Outdated and broken patient care and servicing experiences: Add multiple touchpoints that fuel friction between customers and care staff.

Healthcare 52

Healthcare Compliance Transportation Touchpoint 52

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Legal and Compliance Risks : Rushed marketing campaigns may overlook legal and compliance requirements, exposing the company to legal liabilities and fines. 5 Ways Generative AI Helps Marketing 1.

AI 26

AI Predictive Analytics Legal Social Media 26

Lightico

JANUARY 31, 2022

Give legally binding consent to a Notice of Privacy Practices, which authorizes providers to use and share their protected health information (PHI) under the HIPAA privacy rule. Data privacy and compliance risks. Transfer their previous medical records from their most recent provider.

Healthcare 52

Healthcare Compliance Legal Contact Center 52

Lightico

AUGUST 16, 2021

Preventing money and time resources expended on collection processes, disputes , and even legal escalation or regulatory complaints. The steps and paperwork that come with them mean that engaging with multiple touchpoints is inevitable for banking customers. Reducing touchpoints by 60%. Ensuring 100% Compliance.

Compliance 52

Compliance Contact Center Touchpoint Legal 52