Fonolo
MAY 23, 2023
Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen.
Taylor Reach Group
APRIL 23, 2021
When your contact center manager leaves, or you create a new management position, you should always look for a long-term replacement, right? While a long-term replacement is often the right move, sometimes it’s better to transition with an interim manager. Reasons for Interim Management. By Peg Ayers.
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Fonolo
APRIL 9, 2019
In fact, 84 percent of customers say they are frustrated when an agent doesn’t have their information at hand. Consider integrating your call center phone system with your customer relationship management (CRM) software so that a caller’s account information appears on an agent’s screen when the customer calls.
DMG Consulting
OCTOBER 1, 2021
Answer: A customer relationship management (CRM) solution can be beneficial for companies and contact centers of all sizes, as well as their customers. A CRM application is often the primary servicing/sales/eCommerce solution for all customer-facing functions and employees.
Beyond Philosophy
OCTOBER 21, 2021
We know from industry research and personal experience that despite all the attention on it, Customer Experience is either stagnating or not getting the results CEO’s desire. Having managed over 3,500 people in contact centers in my previous career, I was sympathetic of organizations at the start of the pandemic.
CSAT.AI
AUGUST 3, 2022
The challenge is to provide innovative answers to the care and education of the world’s youngest members focusing on newborns through children six years of age. The company confirms its brand voice in every part of its business from products, to choosing collaborators, to community investment to customer service.
Callminer
FEBRUARY 21, 2018
Scott Sachs is president of SJS Solutions , a consultancy that specializes in the development and deployment of contact center technology. He has more than 25 years of experience in leading and growing multi-site contact centers in different industries. @SearchCRM. TechnologyAdvice. Technology_Adv.
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