Contact Center Customer Satisfaction Scorecard Technology 
Fonolo
DECEMBER 9, 2021
Sure, if you’re hiring correctly, your contact center will be filled to the brim with the right personalities and work ethics for success—but being surrounded by the best call center agents means effective training, constant support, and strategic goal setting. GET YOUR FREE SCORECARD TEMPLATE. It only takes 60 seconds!).
Ameyo Callversations
JULY 4, 2022
These days the main focus of Contact Centers is to ensure that every customer call should end on a positive note without spending unnecessarily. Therefore, Answering promptly and solving issues efficiently is an important standard of a contact center. Are we currently offering customers self-service options?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
JULY 27, 2021
Several centuries later, Galileo’s words still ring true for contact centers. These days, there are tons of key performance indicators (KPIs) and call center metrics to evaluate call center performance and call center agent performance. How to Foster Agent Engagement in a Hybrid Contact Center.
Fonolo
SEPTEMBER 20, 2022
When it comes to delivering great customer service, call center agents need some essential soft skills that may not have been listed on their resumés. Unlike the hard skills or technical skills required to operate call center technology, soft skills relate more to an agent’s demeanor during a customer interaction.
Fonolo
AUGUST 4, 2022
You can come pretty close to this scenario—all you have to do is learn how to monitor your call center performance! Which Elements of the Call Center Should You Monitor? Agent performance measures how your contact center agents fare in their day-to-day work. How to Improve Contact Center Agent Performance.
Fonolo
SEPTEMBER 21, 2023
Ready to level up your contact center team? Improving call center agent performance can seem overwhelming, and you might wonder where to start. TIP: Common KPIs for contact center agents can include average handle time (AHT), first call resolution (FCR), and customer satisfaction score (CSat).
Fonolo
SEPTEMBER 8, 2022
The main goal is to ensure your customers are receiving consistent, top-notch service and customer satisfaction (CSat) scores are high. After all, what is a contact center without happy customers? What is Call Center Quality Monitoring? Employ the right technology to collect and analyze data.
Expert insights. Personalized for you.
81 
Let's personalize your content