Customer Service Life

JUNE 26, 2017

Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. This article was originally published on the FCR blog on June 9, 2017.

Contact Center 68

Contact Center Artificial Intelligence Entertainment Customer Service 68

Taylor Reach Group

AUGUST 29, 2017

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13. Preparing Tomorrow’s Contact Center TODAY.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48

Taylor Reach Group

JANUARY 18, 2018

It was that time for me about 15 years ago when I realized I hadn’t figured out the holiday parade theme for my Contact Center. In our small city in the hills of West Virginia, we were the largest private employer. You know how time moves faster when holidays are coming up, and you have a huge to-do list?

Contact Center 54

Contact Center Customer Experience 54

Taylor Reach Group

MAY 14, 2019

You emerge from an underground vault in the setting of West Virginia to discover things aren’t as expected. Bethesda’s Fallout 76 is a multiplayer retro-futuristic post-apocalyptic online world in which the player’s character is tasked with restoring civilization with other players.

Gaming 121

Gaming Customer Service Legal Customer Experience 121

Zendesk

MARCH 25, 2021

Due to COVID-19, there’s a growing number of remote call center jobs available online. According to Fortune, more and more high-volume call centers (or contact centers) are moving to remote work and staying that way , which means greater opportunity for work-from-home call center representatives.

Social Media 92

Social Media Contact Center Start-ups Omnichannel 92

Taylor Reach Group

MAY 10, 2018

Finding the near perfect place to put your new Call Center or Contact Center can be a daunting task. In this post, I am going to explain what to do in terms of selecting the site location of your Contact Center. The boss has just asked you to head up the search for a new location for your Contact Center.

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Contact Center Real Estate Government Education 54

VOZIQ

MARCH 19, 2021

This raw intelligence is turned into actionable business prescriptions through VOZIQ’s Operationalization Suite that consists of Contact Center Agent Guidance application and pre-built retention dashboards. VOZIQ Contact: Ganesh Kulkarni. VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A.

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Machine Learning Artificial Intelligence Text Analytics Retail 52