SugarCRM

MAY 11, 2023

The manufacturing sector is not only riding but embracing this new age wave of digital transformation. Customer relationship management (CRM) solutions serve as a hub of this transformation and help organizations turn transformation investments into revenue.

Manufacturing 26

Manufacturing CRM Construction Invoicing 26

Zendesk

MAY 19, 2022

Customer acquisition cost (CAC). Customer acquisition cost (CAC) refers to the amount of money spent on the process of acquiring a customer. CAC includes marketing expenses, sales rep pay and commission, and work hours dedicated to wooing that customer. Customer relationship management (CRM) systems.

Sales 98

Sales Non-Profits B2C CRM 98

ClearAction

AUGUST 22, 2020

Customer experience management on a tight budget can still achieve great progress. You can make a vital impact even when customers are experiencing difficulties and use of technologies must be scaled back. If they are pieced together, a broader and deeper picture of the customer experience emerges.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77

Zendesk

AUGUST 11, 2021

Today’s customers have little patience for businesses with limited digital channels, with 80 percent reporting that they’ll go to a competitor after more than one bad experience, according to Zendesk’s 2021 Customer Experience Trends Report. Service organizations that use technology to revamp CX can reduce cost to serve by 20% to 40%.

E-commerce 64

E-commerce Customer Service Social Media AI 64

ClearAction

MAY 29, 2016

Historically, customer experience management may have been thought of as the Service organization’s domain: dealing with post-purchase questions, returns, and misunderstandings. Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

Zendesk

JUNE 28, 2022

This program was built to help companies transform their reps into highly skilled salespeople who understand the enterprise sales process and can deliver great value to customers. Enterprise processes often mean a higher cost of customer acquisition, a longer sales cycle, and a tougher audience for sales pitches.

Sales 52

Sales B2B Engineering Start-ups 52

Intercom, Inc.

SEPTEMBER 20, 2018

A successful sales and marketing partnership is based on a mutual understanding that we’re all manufacturing the same thing — revenue for the business. We’re all manufacturing the same thing on behalf our employer, which is revenue for the business. Do we have something we can fix with technology?

Sales 99

Sales Start-ups Manufacturing Government 99