Comm100

MAY 27, 2024

Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of your brand but also influence retention, loyalty, and advocacy. Enhancing CSAT is critical for any business that values customer-centricity.

Social Media 40

Social Media Customer Satisfaction Customer Feedback CRM 40

SugarCRM

OCTOBER 10, 2023

In today’s fast-paced business environment, customer relationship management (CRM) software has become an essential tool for companies of all sizes. The Evolution of Modern CRM Software Traditional CRM Systems: In the past, CRM systems were limited by their functionality and customization options.

Business Operations 26

Business Operations CRM Social Media Sales 26

Hodusoft

MAY 10, 2024

In this blog post, we will discuss everything about virtual call centers and contact centers, starting from what they are, history and evolution, benefits they offer to contemporary businesses, and how to choose the right virtual call center and contact center software. What Are Virtual Call Centers and Contact Centers?

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Fonolo

MAY 23, 2023

Let’s start with some definitions. Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. Hyper-personalization can foster a stronger emotional connection between customers and your brand. Sounds great, right?

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. As the customer support function evolves, so do call center software features. The majority of customers today own more than one device.

Artificial Intelligence 105

Artificial Intelligence Social Media CRM Omnichannel 105

Fonolo

FEBRUARY 14, 2023

Improve customer satisfaction With the right automation tools in place, improved customer satisfaction is sure to follow. Raise agent satisfaction A good call center manager knows that agent satisfaction is just as important as customer satisfaction.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Logicalware

FEBRUARY 13, 2024

Omnichannel is like a one-stop shop for customer service. Providing seamless CX across all channels, including phone, email, chat, social media, and more. Customers can shop on all floors if they want, but they will have to start over each time they switch channels.

Omnichannel 59

Omnichannel Social Media ML AI 59

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. Ticketing Systems: Automatically create, assign, and track customer service requests.

Customer Service 78

Customer Service Social Media Omnichannel AI 78

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

JULY 19, 2023

It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls. Choosing the right inbound call center software can help businesses in improving customer satisfaction, reducing wait times, and increasing operational efficiency.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . Enhancing customer satisfaction and sales . Look at your financial reports to start.

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Zendesk

JUNE 9, 2022

You give up and decide to buy a dress elsewhere. This business should have invested in an omnichannel customer experience, which would have united online and offline channels—and likely resulted in a sale. Your business has a multichannel strategy because you communicate with customers on various channels. Image source.

Omnichannel 98

Omnichannel Social Media CRM Sales 98

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience ML Social Media CX 83

Comm100

SEPTEMBER 19, 2022

Engaged customers mean greater retention, which in turn increases conversions and maximizes revenue. Here are three essential AI chatbot features that will help your company improve engagement and customer satisfaction. This allows businesses to extend the functionality of their chatbot and improve customer satisfaction.

Social Media 64

Social Media Artificial Intelligence AI Customer Satisfaction 64

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That results in customer support and loyalty—A win-win for both parties!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That results in customer support and loyalty—A win-win for both parties!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SugarCRM

SEPTEMBER 30, 2022

The relationships you have with them are the sum of every interaction and purchase across their entire “lifetime” as your customer. Understanding a prospect’s potential longevity as a customer is an essential metric in helping you sell smarter and retain longer. What is Customer Lifetime Value (CLV)? Calculating Your CLV.

CRM 26

CRM Touchpoint Net Promoter Score Customer Acquisition 26

Hodusoft

APRIL 4, 2024

Let’s get started! Are you experiencing difficulties in tracking and analyzing customer interactions across channels? Are you facing challenges in delivering personalized customer support? Are you finding it hard to keep up with customer expectations for quick responses? Boost Customer Satisfaction.

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

Hodusoft

NOVEMBER 17, 2021

Customer care executives should be able to give them the service they anticipate. The use of an omnichannel contact center makes it simple to keep up with the expectations of a modern consumer. The seamless experience translates to effortless delivery of support across multiple channels, and win customers for life.

Contact Center 98

Contact Center Omnichannel Social Media Artificial Intelligence 98

Fonolo

MAY 25, 2022

From agent hiring and training to in-house IT support, marketing, and HR, call center costs quickly add up. When it comes to reducing call center costs, start here. Start by calculating your total operating expenses. Then, add up the number of contacts minus abandoned contacts. Consider outsourcing. Voice call-backs.

Technology 87

Technology Technology Contact Center CRM 87

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Select List of CRM solutions.

Business Growth 71

Business Growth CRM Social Media Sales 71

Comm100

NOVEMBER 23, 2021

Compared to other support methods, live chat offers features that other channels simply can’t provide, leading to a faster response time (and so higher customer satisfaction (CSAT) too.). With this increased capacity, live agents can respond more quickly to customers instead of leaving them waiting on hold.

Customer Experience 92

Customer Experience CRM Omnichannel Social Media 92

SurveySensum

DECEMBER 4, 2023

Collecting customer feedback is one thing, but understanding how to use it can take time and effort. Customers start to feel like their opinions don’t matter, and when they don’t see any changes, they quietly leave. And offer training programs or workshops on customer service and advocacy. The result?

Customer Feedback 52

Customer Feedback Text Analytics Net Promoter Score Social Media 52

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Social media posts. Website visits.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. Let’s start by understanding what exactly is a Customer Experience Management Software. It offers email marketing automation.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. It’s designed to engage your digital users through your website or mobile app, and lets you set up menu options and questions so you can direct customers to the right channel. DID YOU KNOW?

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

Zendesk

JUNE 1, 2021

In order to build a data-rich customer profile, you need tools in place to track customer information and data. We’ve got you covered with our guide on how to develop ideal customer profiles so you can start providing personalized experiences for your buyers. What is a customer profile?

Social Media 86

Social Media B2C CRM B2B 86

Hodusoft

NOVEMBER 22, 2022

Assures greater accessibility Today’s customers demand 24*7 accessibility and greater availability of information from businesses. Adopting a multichannel approach helps businesses keep up with this expectation by introducing chatbots and IVR systems to serve customers during after-office hours. BPO companies are no exception.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

Help Scout

APRIL 27, 2021

It’s the feeling that comes from your customers having their needs met regularly, at the right time, in the right way. Unlike other metrics, like Net Promoter Score , Customer Effort Score , or Customer Satisfaction Score , there isn’t a defined way to measure your customer happiness — unless you create another survey to do so.

Net Promoter Score 135

Net Promoter Score Customer Satisfaction Social Media NPS 135

Hodusoft

JANUARY 1, 2023

This is where call center software allows businesses to provide quick, effective, and trustworthy customer service as well as manage multiple customer communication channels such as phone, SMS, instant messaging, live chat, email, and social media. What is Call Center Software? Features of a reliable call center software.

Social Media 52

Social Media Omnichannel Compliance Start-ups 52

Zendesk

FEBRUARY 10, 2022

When it comes to optimizing the customer experience (CX) , your work is never really done. Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Customers who describe a company’s CX as “good” are 37% more likely to recommend it to others.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Fonolo

MAY 25, 2022

From agent hiring and training to in-house IT support, marketing, and HR, call center costs quickly add up. When it comes to reducing call center costs, start here. Start by calculating your total operating expenses. Then, add up the number of contacts minus abandoned contacts. The Shift to Remote Work. Voice Call-Backs.

Technology 67

Technology Technology Contact Center CRM 67

Comm100

JANUARY 20, 2022

To provide personalized support, your agents will need to be able to easily view customer information from within the agent console. They must also be able to update it so that customer information is as up-to-update as possible. Read more: Top 4 Steps to Integrate Chatbots into Customer Service. AI-powered automation.

Omnichannel 85

Omnichannel Compliance Social Media Healthcare 85

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions. Want to know these criteria?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. Ease of Use The tool should be user-friendliness for both customers and your team. 5) UserVoice Start at $699/mo annual agreement Free trial available 4.5 (5) 5) CustomerSure Start at £299 / mo NA 3.5 (5)

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Hodusoft

MARCH 21, 2024

In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry. Let’s get started. As per a report by McKinsey , most contact centers experience average annual turnover rates of up to 60 percent each year.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Fonolo

SEPTEMBER 6, 2018

Later, as global markets opened doors and ‘survival of the fittest’ became commonplace for businesses, stiff competition resulted in customer support being lauded as a key differentiator for organizational success. Brand-related viral videos on social media have set new expectations about customer interaction amongst users.

Artificial Intelligence 139

Artificial Intelligence Social Media Contact Center AI 139