Customer Bliss

AUGUST 3, 2018

There’s still a need to raise the game on the science. Spend time determining your customer lifetime value. Overall, you need to get a real understanding of where your company stands versus competition in the eyes of customers.

CX 48

CX Social Media NPS Customer Loyalty 48

SurveySensum

MAY 19, 2023

And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. A high NPS score in banking indicates a stronger customer relationship, more referrals, and, therefore, greater growth. Show customers that their opinions matter and that their feedback leads to change.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. Chasing free customer acquisition. But eventually, you should just plan on losing it.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

SurveySensum

MAY 26, 2023

Relationship NPS survey gauges a customer’s overall experience. They look at customer relationships from a bird’s eye view and help make long-term changes that will boost customer loyalty. But remember, the key to success lies in continuously monitoring and acting upon the feedback received through NPS surveys.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Loyalty 52

Intercom, Inc.

NOVEMBER 14, 2019

Why you need a customer success team. As a discipline, customer success is relatively new to the game. At the highest level, when customers decide to purchase your product, they’re buying a relationship. This kind of competing priorities and incentives led to the formation of the Customer Success team at Yelp.

Sales 108

Sales Gaming Education Customer Acquisition 108

Intercom, Inc.

JULY 1, 2019

At Collision , I spoke about the new techniques that product owners and marketers will need to navigate the world of customer relationships. And you compare your lifetime value with how much money it costs you to win a customer. After all, we don’t buy software these days; we subscribe to it. LTV > CAC.

Customer Retention 223

Customer Retention Start-ups Manufacturing Customer Acquisition 223

Intercom

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased ROI (54%).

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

Zendesk

JANUARY 20, 2022

No matter how you feel about cold calling, the fact is, it’s a permanent part of customer acquisition, especially for a fresh company. Don’t focus on making the sale with a cold call: focus on warming up the customer. We say absolutely not—it simply requires the right technique. How to cold call: Cold calling tips.

Sales 52

Sales Social Media CRM Customer Acquisition 52

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! Gaming the NPS score: Use NPS the right way. But just offering your products or services online isn’t enough anymore.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

SurveySensum

SEPTEMBER 8, 2023

Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. This demonstrates that by reducing customer churn and enhancing overall customer relationships, companies can save lost revenue and boost customer spending.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

SixteenVentures

DECEMBER 31, 2019

The Definition of Customer Success. Customer Success Management Defined. Customer Success-driven Growth Defined. How to Develop a Customer Success Strategy. What Customer Success is NOT. True Customer Relationship Management. Evolving Customer Success Catalyst. Customer Success as a Purpose.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Intercom, Inc.

MARCH 29, 2022

We remember the companies that make things easy, whether it’s buying furniture from Living Spaces, building games with Unity, or using an Atlassian product that makes you more productive at work. And so the winners will be those businesses that focus on truly, genuinely building personal relationships.

Start-ups 118

Start-ups Innovation Sales NPS 118