ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. messaging, social media, live chat, video chat, online reviews).

CX 52

CX Social Media Sports Customer Service 52

Intercom, Inc.

OCTOBER 2, 2018

Instead we want it to be the place where you can learn how to get the most out of our products, whether that’s finding out what features we’ve shipped recently to help you increase visitor conversions and grow your business or find out about the design decisions that went into our recently released Custom Bot builder.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Beyond Philosophy

MAY 10, 2016

As customers in all b2b and b2c sectors steadily become more actively digitized in their daily lives, companies are having to respond, and hopefully stay ahead, in the race to build stronger interpersonal relationships with them. Who’s doing this well, using innovative techniques and setting standards for others to follow?

B2C 74

B2C Social Media Retail Customer Acquisition 74

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 52

Retail Customer Service E-commerce Social Media 52

MattsenKumar

MAY 18, 2021

With limited users, the competition will become stiff, and the focus will surely shift from customer acquisition to customer retention. With a limited number of customers to acquire, it makes sense to spend on customer retention and clock a higher customer lifetime value. Poor Website Design.

E-commerce 52

E-commerce Net Promoter Score Engineering Social Media 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 40

Retail Customer Service E-commerce Social Media 40

Hodusoft

OCTOBER 19, 2023

Various communication channels like voice, chat, email, and social media can be used to reach and interact with customers. Seamless customer interactions across platforms help to enhance efficiency and reduce operational costs. They can help in identifying cost-saving measures and workflow management.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Beyond Philosophy

JUNE 20, 2015

In order for the company to protect and build bonding levels, our counsel was that the organization must continue to find innovative ways to meet the emerging needs of its customers. The first, a B2C example, involves a major player in the cable television industry.

B2C 102

B2C B2B Entertainment Customer Acquisition 102

MattsenKumar

JUNE 15, 2021

D2C, aka Direct to Consumers, is a business model used by companies that produce/manufacture their products and sell them directly to customers. A D2C brand invests in product innovation, design, and manufacturing. Social Media: Both Facebook and Instagram now allow businesses to sell their products.

E-commerce 52

E-commerce Manufacturing Retail Start-ups 52

ClearAction

MAY 29, 2016

Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention. Voice-of-the-customer programs (Net Promoter surveys, customer advisory boards, user groups, etc.) How Marketers Think of Customer Experience.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

SugarCRM

FEBRUARY 22, 2024

Elevating the burden of repetitive questions from confused customers will allow your support team to focus on more complex inquiries while boosting CX. All the positives above will ultimately lead to increased revenue from your existing customers and new customer acquisitions derived from your reputation and market position.

Education 26

Education Start-ups Customer Retention CX 26

Qualtrics

OCTOBER 28, 2020

Use this simple plan to turn your siloed customer data and insights into valuable actions that help grow your business and brand equity. We all need to listen to our customers. Marketing, IT and Customer Experience (CX) teams may already do this by collecting customer data from social media , surveys , website and sales transactions.

Social Media 34

Social Media Sentiment Analysis Close the Loop Engineering 34

SugarCRM

NOVEMBER 19, 2019

Most businesses focus highly on marketing and look for innovative ways to increase ROI through marketing automation platforms. Does your team juggle different marketing platforms to identify customer touchpoints and leverage each one of them? With social media, these are changing at a rapid pace.

Social Media 20

Social Media CRM Touchpoint Actionable Insights 20