Lumoa

MAY 19, 2020

There are a lot of stats that showcase how critical a customer experience program is to any business’ success. Some experts feel that companies stand to lose upwards of $75 billion if they don’t deliver a best-in-class experience. Choosing the right CX vendors is a challenge because there are so many options on the market.

CX 103

CX CX Transformation Customer Experience Start-ups 103

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. Let’s find out what the field professionals actually experience. So, what should we expect in the nearest future?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Customer Bliss

JANUARY 12, 2018

How do you transform customer experience within the postal service – an industry that affects the whole nation? Solve Problems and Go Beyond Customer Expectations. ” To answer this question, start by understanding the customer experience journey , then develop products and services from there.

Customer Experience 66

Customer Experience Finance CX Transformation CX 66

1 to 1

JANUARY 18, 2023

Many brands lost ground over the past year when it came to customer experience (CX) efforts and results. As economic and costs pressures grew, companies across various industries struggled to deliver the type of quick, easy interactions customer expect.

CX 26

CX CX Transformation Innovation Customer Experience 26

Zendesk

SEPTEMBER 6, 2022

Given the current volatile and uncertain market conditions, it’s difficult to push for growth and investment in the customer experience (CX). The service landscape may be stark, but we can’t stop making CX a priority and investing in areas where the impact can influence business growth. But don’t do it.

Customer Retention 98

Customer Retention CX Transformation CX Sales 98

CX Journey

JANUARY 30, 2019

Do you know all of the building blocks of a customer experience transformation strategy? I've mentioned the CX Perception Gap before, right? Not exactly the stuff that improves the customer experience; that requires a magnitude of effort that can't even be compared to free candy bars and 20% off coupons.

Customer Experience 60

Customer Experience Close the Loop CX Transformation Government 60

1 to 1

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? Renewing your CX vows begins with the basics. How are they performing?

CX 26

CX Customer Journey Map Customer Retention VOC 26

VOZIQ

JULY 4, 2022

However, building this asset for the long term requires a customer-obsessed mindset, understanding your customers, and letting them know that you are worth paying for. This is even more crucial today as the competition is rising and customer expectations are growing like never before. How to Build Customer Loyalty.

CX Transformation 40

CX Transformation Customer Loyalty Customer Retention Customer Feedback 40

VOZIQ

JULY 4, 2022

However, building this asset for the long term requires a customer-obsessed mindset, understanding your customers, and letting them know that you are worth paying for. This is even more crucial today as the competition is rising and customer expectations are growing like never before. How to Build Customer Loyalty.

CX Transformation 40

CX Transformation Customer Loyalty Customer Retention Customer Feedback 40

CX Journey

APRIL 24, 2015

Image courtesy of Peanut1371 How's your customer experience transformation coming along? Can you see how I might make a connection with that story to customer experience? The customer experience is bad with so many companies today. Fact: Transforming the customer experience is extremely challenging.

CX 69

CX CX Transformation Education Start-ups 69

Qualtrics

JUNE 20, 2019

So how does the Post Office deliver high-quality and consistent customer experience across such a varied set of branches? The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. This is part of the Post Office DNA.

CX 44

CX Hospitality Hospitality NPS 44

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Customer Bliss

MARCH 8, 2019

Mark explains that his ideology to improving the organization’s CX was to focus on a customer-end approach. Rather than thinking about technology first, think about the customer and their behaviors and needs. He found it useful to develop the customer journey and create a narrative around it. ” About Mark Bartlett.

B2B 55

B2B B2C Engineering CX Transformation 55

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64