Qualtrics

MAY 30, 2019

Improving your customer experience (CX) could have a major impact on your bottom line. In fact, a moderate increase in customer experience generates an average revenue increase of $823 million over three years for a company with $1 billion in annual revenues, according to the Temkin Group. Improve your customer service.

CX 52

CX Customer Experience Customer Journey Map Close the Loop 52

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company.

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

Beyond Philosophy

OCTOBER 21, 2014

It takes a lot of work and concentration to create a deliberate Customer experience from all the parts of your organization. The reason you are delivering the Customer experience you do today is because of the way the organization is. What Your People Need to be More Customer Focused.

Social Media 92

Social Media Customer-Centric Organization Customer Retention Customer Satisfaction 92

PeopleMetrics

JULY 10, 2018

The more important question is this: “As an organization, what can we do today to put the customer first?”. And to really make this really real, each employee at a customer-centric organization should ask themselves this question: “What can I do today to create a better customer experience for our customer?”.

CEM 66

CEM VOC Touchpoint Social Media 66

Beyond Philosophy

JUNE 2, 2015

For anyone who appreciates a truly customer-centric organization, one that is invested in its stellar reputation for ongoing trust and value creation, customer experience optimization and building employee ambassadorship, Wegmans is the company to emulate. Michael Lowenstein, Ph.D.,

Retail 97

Retail Customer-Centric Organization Construction Innovation 97

Beyond Philosophy

OCTOBER 21, 2014

It takes a lot of work and concentration to create a deliberate Customer experience from all the parts of your organization. The reason you are delivering the Customer experience you do today is because of the way the organization is. What Your People Need to be More Customer Focused.

Social Media 68

Social Media Customer-Centric Organization Customer Retention Customer Satisfaction 68

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company. Mobile Payments Are the Future.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company. Mobile Payments Are the Future.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Lumoa

JANUARY 23, 2018

To move from data to value , you need many things: 1) Better, more insightful text analytics to understand the most relevant drivers for customer experience improvement. 2) Fact-based decision making considering not only the customer experience drivers but also the financial cost and benefit of the proposed actions.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

SurveySensum

JULY 2, 2023

Similar is the case with customer-centric businesses. If you keep your customers satisfied, they will keep coming back to you and can even refer you to others. And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Qualtrics

SEPTEMBER 17, 2019

Jim’s reticence wasn’t because he doubted the power of CX – his experience at Farmers Insurance proved its impact – but because he knew there’d be challenges ahead. When you look at customer-centric organizations , what sets them apart is that they have processes and systems wrapped around the customer.”.

CX 35

CX NPS Touchpoint Start-ups 35

Comm100

DECEMBER 1, 2017

For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. The most pressing goals that organizations will be focusing on in 2018 come within percentage points of each other, and share a similar level of importance.

Contact Center 41

Contact Center Social Media Customer Journey Map Omnichannel 41

PeopleMetrics

OCTOBER 25, 2017

Where does the Voice of the Customer (VoC) land in the priorities for your company’s overall strategy? Forrester’s Customer Experience Council 2017 member survey shows that 79% of all respondents believe that measuring customer experience is a top priority. The ROI customer experience.

CEM 122

CEM Customer Experience VOC Scorecard 122