Sprinklr

OCTOBER 12, 2021

This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data. As a result, the advertiser evolved their marketing and advertising approach to develop custom prompts through social media channels/listening, rather than targeting using pixel-based data.

CXM 65

CXM Social Media Social Listening Retail 65

Lumoa

MARCH 12, 2023

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. The result? Higher brand loyalty.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Experience Investigators

AUGUST 3, 2021

Customer experience leaders often have to celebrate quick wins and show other leaders fast, to earn that next round of support. But I get nervous when people ask me about customer experience shortcuts. Customer experience management can feel like a lot. What do customers really want?

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138

Customer Bliss

NOVEMBER 1, 2016

What are the key elements of customer experience in this specific role? For Brenda, one obvious “gap” here was social listening. You need to know how the work gets done — the execution, essentially — in order to be effective around setting priorities and assigning work elements.

Social Media 47

Social Media Non-Profits Construction Social Listening 47

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

OCTOBER 20, 2021

Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time? Social media is now ubiquitous to the customer experience. There is no one way to think about your social media strategy — you must be thinking about all of these aspects. Fewer silos and dead ends.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. But, with a distributed marketing platform , you can automate systems that help you build a flawless customer experience, both locally and globally. Ensure a consistent experience.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

AUGUST 5, 2021

Even without spectators in the indoor stadiums, the buzz on digital channels is exponentially increasing, as millions of superfans like me cheer on their nation’s athletes on their favorite social media platforms. Social listening at an Olympic scale. Dive in (pun intended) and take a deeper look at what’s trending this week.

Innovation 143

Innovation Sports Social Listening Social Media 143

Sprinklr

JULY 22, 2021

Whether you’re following a favourite athlete or rooting for your country to take the Olympic gold, these Listening Dashboards will help you stay on top of the action as it unfolds across digital channels around the globe. Rob Vanderzyppe is a Product Marketing Manager at Sprinklr and is based in Denver, CO.

Sports 98

Sports CXM Gaming Social Media 98

Sprinklr

JULY 22, 2021

Inform and empower your internal teams with customized on-brand reports, alerts, and dashboards featuring real-time, actionable insights. It may sound daunting, but, with the right technology, you have the opportunity to bring customer feedback about your products right into the heart of your enterprise.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98