Customer Bliss

JUNE 6, 2018

Then, he spent time gathering customer feedback from call centers, social media, etc. He also gathered information from the Hertz hub, an online community to tap into a group of loyal customers to get immediate feedback.

VOC 88

VOC CX NPS Hospitality 88

SurveySensum

JUNE 15, 2023

Did you know that a whopping 75% of customers consider customer service as a key factor in their purchase decisions? It’s no wonder companies like Link Net , a telecommunication giant, have made it a top priority to boost their customer satisfaction scores. So, What is a Good CSAT Score?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel. I am not a millionaire.

Social Media 167

Social Media Customer Service Education Retail 167

Lumoa

JULY 10, 2018

Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard. Not always, but often. Emotions influence it.

Customer Experience 121

Customer Experience NPS Text Analytics Customer Satisfaction 121

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Aquire

JANUARY 16, 2022

Customers expect chatbots to help them with practical issues, such as getting a quick answer in an emergency or finding a human assistant. Chatbot use cases for customer service and support. Customers can get instant support from your chatbot, especially when there’s an emergency or if it’s after hours.

Government 52

Government Healthcare Retail AI 52

CSAT.AI

MARCH 24, 2021

With a sigh of dread you contact customer service. I know someone who after having a harrowing series of medical tests over a single six hour period was hit with a survey when leaving the hospital. She was tired, she was stressed and then she was asked to do a survey on a touchpad in a hospital during a pandemic.

NPS 59

NPS Net Promoter Score Hospitality Hospitality 59

Execs In The Know

MARCH 4, 2022

Because the customer journey doesn’t end with the purchase, customer analytics solutions go past the point of purchase to monitor and analyze behavior through customer service interactions and beyond. Which channels or touchpoints do customers visit most often before churning? Guest post written by: CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

SugarCRM

SEPTEMBER 5, 2019

Customer feedback. But one of the major mistakes most businesses make is that they do not pay much attention to the customer feedback implementation process. With the help of right SugarCRM Survey Modules , you can implement a proper automated feedback process. It’s time to improve customer service.

NPS 30

NPS Net Promoter Score Transportation Hospitality 30