SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

JANUARY 11, 2022

NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” Without a properly crafted customer survey, you would not get enough data. Both these steps of building the Voice of Customer-program are essential for its success. reminds me a lot “Chicken vs. Egg”-dilemma.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

RateMyService

NOVEMBER 22, 2021

Identify moments of truth Rosebella identified key moments of truth through customer journey mapping and used our survey platform to capture the Voice of the Customer. Surveys were also used to capture Voice of the Employee. This was visualised and shared across the business to ensure a common understanding.

Sentiment Analysis 52

Sentiment Analysis Customer Journey Map CX Voice of the Employee 52

SurveySensum

MARCH 3, 2022

You may find it easy to collect data manually from a hundred customers. But what about collecting data from the customer feedback is in thousands? There is no point in capturing customer feedback if you are not going to take any action on it. . Well, an efficient voice of the customer tool helps you with it.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. 5) Feedier Interactive feedback collection Feedback automation Multi-language support None Contact their team 4.5 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Lumoa

DECEMBER 15, 2022

If you decide to move forward with Lumoa, the platform also helps you see data from all of your customer feedback channels, whether that is from surveys, phone calls, chat conversions, or online reviews. . Customer Surveys. You need to listen first to gain insights into your customer’s experience.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Lumoa

FEBRUARY 14, 2024

Newer AI language models use Natural Linguistic Programming (NLP) to authentically replicate human speech patterns and have advanced sentiment analysis capabilities that let them register emotion. Your CX initiatives should be considered investments, with customer loyalty and repeat business being the outcome.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Fonolo

MAY 16, 2023

Just as the name suggests, CSat rates show how satisfied customers are with their call center experience. This metric can be obtained through customer surveys, feedback forms, or other means of gathering customer feedback. Are they angry, frustrated, or satisfied?

Contact Center 91

Contact Center Customer Satisfaction Sentiment Analysis Artificial Intelligence 91

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. But with Delighted this option is a limitation.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Here’s a customer review talking about this limitation.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

NOVEMBER 23, 2023

Here, take a look at the tools that can help you organize, share, and analyze your NPS surveys. SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

CSAT.AI

APRIL 5, 2023

Quality Management (QM): Monitoring, measuring, and improving the quality of interactions between customers and customer service representatives, and the overall customer service experience. Response Rate: The percentage of customer inquiries that receive a response from the customer service team.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. It is more of a generic survey software than a dedicated customer feedback software. Limited survey design elements. Customer Feedback. Customer Feedback.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JUNE 19, 2023

Because if you fail to do so, there will be a serious disconnect between your customer’s expectations and the product or service you are providing, leading to lower customer satisfaction and eventually loss of business. So, how can you deliver great customer experiences if you don’t even know their needs and expectations?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

When it comes to choosing the right B2B SaaS feedback software for your business, it’s essential to consider several factors. G2 Review Score Customer reviews and G2 review scores helped gauge overall satisfaction and reliability. 5) Now let’s dive into each feedback software in detail. How to Choose the Right Software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

InteractionMetrics

SEPTEMBER 14, 2020

Does your customer feedback include open-ended survey questions? An interactive dashboard that measures your verbatim content and gives you an ongoing sentiment analysis plan. But since your open-ended survey questions contain gold, they deserve a dashboard too. Are you simply reading them? The solution?

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback Voice of the Customer 52

SurveySensum

FEBRUARY 18, 2022

That’s why it is important to always have a proper data analysis plan after gathering feedback. Why should you analyze survey data? Let’s say you are a restaurant owner and you recently conducted a customer feedback survey asking for new options for the new menu. . Sentiment ? But nothing happens!!

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52

SurveySensum

DECEMBER 1, 2021

Here, take a look at the tools that can help you organize, share, and analyze your NPS surveys. . SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. SurveySensum offers best-in-class features to conduct efficient NPS surveys. SurveySensum. Best features . Best features.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

InteractionMetrics

JUNE 16, 2016

Unstructured data presents a goldmine of information, but mining that gold is no easy task—it requires coding with detailed text analysis. To be clear, unstructured data includes customer survey text comments, customer service calls, emails, chats, reviews, and other narrative sources of information.

Unstructured Data 40

Unstructured Data Data Mining Voice of the Customer Customer Survey 40

Intercom, Inc.

MAY 22, 2019

While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions. It’s not just about sending surveys; you’re going to overwhelm customers if that’s the only approach you take.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199