Aquire

NOVEMBER 25, 2021

Creating a customer journey map can be a game-changer for your customer experience strategy. Companies that have built a customer journey map see a staggering 81 percent increase in customer satisfaction, based on a 2018 report. The CEO, and generally the C-suite, may have deep insight into the customers.

Customer Journey Map 98

Customer Journey Map Net Promoter Score Touchpoint Social Media 98

SurveySensum

FEBRUARY 13, 2024

That’s a game-changer right there! So, in the world of startups, it’s not just about winning big; it’s about keeping the game going by ensuring a fantastic user experience. Gather customer feedback to offer a personalized user experience and enhance overall customer satisfaction.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) But they’re only one small piece of the customer experience data puzzle. Think about it.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

SurveySensum

JANUARY 25, 2024

These tips are all about using the trust that comes with good customer feedback to turn that satisfaction into great opportunities. After a user reports a successful troubleshooting experience with the customer support team, it’s an ideal time to ask for a referral. Launch NPS Surveys to Leverage Customer Feedback!

NPS 52

NPS Customer Feedback Gaming Social Media 52

SurveySensum

JUNE 19, 2023

And not only that, they’ll go on and spread the good word about your business, bringing in new customers and contributing to some serious growth. So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Trust me, these tips are game-changers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Zendesk

AUGUST 23, 2021

“Regardless of their actual experience, customer perception is all about how the customer feels about your brand and their interactions with you,” explains Sam Chandler, senior manager of customer success at Zendesk. But you can’t control others like reviews and social media posts.

Net Promoter Score 52

Net Promoter Score NPS Social Media Omnichannel 52

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. While the cause of the high turnover rate is debatable, managers can help keep agents motivated via interactive, game-like principles in different contexts. Social media: 51.4%

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

MattsenKumar

JUNE 9, 2021

Similarly, Amazon is repeatedly harvesting customer data to deliver intelligent product recommendations. When these prodigal technologies and methodologies are leveraged for customer service, the entire game changes for the better. Today, we will take you through a list of dominating e-commerce customer service trends.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

Zendesk

AUGUST 22, 2023

When alignment occurs, your organization will receive far-reaching benefits, like: Customer loyalty: Customers are less likely to leave when your business delivers a great customer experience. Gather quantitative and qualitative data to have a more complete understanding of your customer base.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Steven Van Belleghem

FEBRUARY 7, 2021

Not only was the vision of customer experience shared at every major meeting – Pieter Zwart (CEO), for instance, started every presentation with the Net Promoter Score – but the mission was also integrated in the average working day. Everyone should get direct customer feedback.

Customer Experience 98

Customer Experience Net Promoter Score Gaming NPS 98

Qualtrics

SEPTEMBER 26, 2019

Survey results, customer reviews, social media mentions, oh my. It’s a feedback-driven world, and our brands are just living in it. The days of relying on a great product or service to do your branding are behind us, which is why acquiring all types of feedback is important. Text analysis for social media.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

SurveySensum

JANUARY 31, 2024

Your top 10% who are spending three times more than your average customers. So – who are YOUR high-value customers? What is a High Value Customer? A high purchase frequency indicates a customer who values the products or services offered. Yes, the feedback of course. it’s a game-changer!

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

Qualtrics

JUNE 27, 2019

X-­data comes from things like customer feedback, Net Promoter Score, product reviews, brand preference, and employee engagement. Consumers are engaging with businesses across a vast number of channels – over email, chat, phone, messenger, social media and even smart voice based devices like Alexa.

AI 46

AI Net Promoter Score Artificial Intelligence Retail 46

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). That’s a huge disparity.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

MARCH 10, 2023

This not only results in lost revenue, the negative reviews, and social media posts can damage your brand’s reputation, ultimately affecting your bottom line. So, how can you improve your customer retention rates? To effectively retain your existing customers, measuring NPS can be a game-changer.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

SurveySensum

OCTOBER 31, 2023

What are customer experience and customer service, how they’re connected, their differences, why do they matter for your business, and how a customer feedback platform can help you ease your work to enhance the overall experience? times more revenue growth than competitors who lag in customer experience.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Social media posts. It also helps your customer success team track your performance and adjust to meet target goals.

Net Promoter Score 107

Net Promoter Score Social Media Customer Journey Map Customer Relationship 107

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Lumoa

SEPTEMBER 11, 2023

With customers willing to pay higher prices for quality service, every company is looking to upgrade its customer experience capabilities. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

With customers willing to pay higher prices for quality service, every company is looking to upgrade its customer experience capabilities. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SurveySensum

JULY 14, 2020

He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James Hardwick is a Customer Experience Specialist and Thought Leader.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

MAY 27, 2022

Does NPS score have any value: Analyzing Expert Opinions. So, to bring everything together on one table, we created this article that collates all their expert insights into 7 points, talking about the value that net promoter score brings to the table if any. So choose your platform wisely while sending NPS surveys. ?

NPS 52

NPS Net Promoter Score VOC Social Media 52

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! By conducting an NPS survey, you can understand what percent of your customers are promoters, passives, and detractors.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

SurveySensum

SEPTEMBER 8, 2023

This could be in the form of social media posts, blog articles, videos, or infographics. Leverage Social Media: Encourage advocates to share their positive experiences and content on social media platforms. By addressing their specific concerns, you can convert them into promoters.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52