Shep Hyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. Sometimes common sense makes the most sense!

Customer Service 61

Customer Service Retail Customer Satisfaction AI 61

Shep Hyken

OCTOBER 24, 2022

9 Reasons To Offer Your Customers A Subscription Service by Vincent Tricarico. Forbes) By instituting a subscription service, you can shift your focus away from customer acquisition and toward customer retention. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 47

Customer Service Retail B2C Manufacturing 47

Shep Hyken

DECEMBER 26, 2022

My Comment: If you think that customer loyalty programs are about discounts and points, think again. True loyalty programs make customers feel special and connected to the company. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 57

Customer Service Retail Touchpoint Business Growth 57

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

Shep Hyken

NOVEMBER 29, 2021

(HelpSquad) The important task for businesses is to retain their customers as much as possible. And we asked some experts to share their best tips on how to gain customer loyalty. Here are five strategies that can help avoid losing loyal customers. Well, that’s a good question. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Retail B2C Start-ups 81

Fonolo

JANUARY 14, 2020

When it comes to customer service and experience content, Shep is the Godfather. . He is a New York Times and Wall Street Journal bestselling author. And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. .

Customer Service 136

Customer Service Contact Center Social Media CX 136

ClientSuccess

JUNE 11, 2019

Customer success roles are popping up all over the place, and not just in the usual tech hubs such as Silicon Valley, London, New York, Dublin and Berlin. New customer success jobs are being created every day, and along with those new jobs, more and more people are applying for these roles.

Start-ups 40

Start-ups Gaming Customer Retention Customer Loyalty 40

CX Journey

APRIL 9, 2015

New York Mets (#22) 26. acquisition customer experience customer loyalty customer retention raving fans' Los Angeles Dodgers (#6) 4. Detroit Tigers (#6) 5. Washington Nationals (#8) Bottom 5 Teams - 2015 Rankings 30. Houston Astros (#30) 29. Arizona Diamondbacks (#21) 28. Colorado Rockies (#26) 27.

Sports 64

Sports Gaming Entertainment Customer Retention 64

Shep Hyken

SEPTEMBER 27, 2021

Four Simple Ways To Reinforce Customer Loyalty by Logan Rush. Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns. Yet, changes in the business landscape have Gartner reporting CMOs will move their focus to customer retention over acquisition this year.

Customer Service 17

Customer Service E-commerce Real Estate Social Media 17

Customer Bliss

AUGUST 3, 2018

“A very small increase in customer retention can yield a huge impact on profitability.” How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. Understand How to Develop Customer Loyalty.

CX 48

CX Social Media NPS Customer Loyalty 48

Shep Hyken

MAY 30, 2022

The best companies have found the balance between digital and human, as they realize there is still a significant desire for human-to-human customer support. 5 Strategies for Increasing Customer Retention by Andrian Valeanu. Designmodo) Businesses go to great lengths to earn customers’ loyalty, especially in this digital age.

Customer Service 12

Customer Service Customer Retention Manufacturing Business Growth 12

Comm100

MARCH 8, 2017

Shep Hyken is a classic must-know customer service expert, and that is not without its reasons. This keynote speaker is a master of everything that has to do with customer service. He is a New York Times and Wall Street Journal best-selling author, and the content that he posts on his Twitter might give you a glimpse as to why.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

Shep Hyken

SEPTEMBER 12, 2022

Most companies aim to keep as many of their customers happy for as long as possible, while minimizing churn or customer turnover. Some companies may even have lofty goals like winning customers for life. But what levers can you pull to help increase your customer retention rate? Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Social Media Customer Retention CX 13

Intercom

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Real Estate 111

Real Estate CX Social Media Start-ups 111

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

SEPTEMBER 23, 2021

Customer loyalty is the ultimate goal for anyone working in customer experience. And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service.

Start-ups 72

Start-ups Customer Service Net Promoter Score E-commerce 72

Shep Hyken

OCTOBER 4, 2021

Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones.

Customer Service 88

Customer Service Customer Retention Customer Loyalty CX 88