CSAT.AI

OCTOBER 13, 2020

This updated Don’t Diss the Tech article includes how attitudes toward AI have evolved during COVID-19 along with the quotes from Shep Hykin and Jeremy Watkin about best uses of AI in customer service that still have value today. Already stressed customers would have been further pushed to their limits.

AI 52

AI Machine Learning Customer Service Artificial Intelligence 52

Myra Golden Media

APRIL 11, 2023

This could involve training on product knowledge, customer service skills, and communication techniques. My Customer Service Master Class might be a good fit for training on soft skills. Learn more about Customer Service Master Class.

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

Aquire

SEPTEMBER 2, 2021

Perhaps you’ll be getting contact information through forms or gathering feedback through customer surveys. Give customers an incentive. A sizable 57 percent of customers are willing to exchange personal data for personalized offers. Whatever the data, it pays to have a proper plan for its use.

Data Entry 97

Data Entry Government Healthcare Customer Relationship Management 97

Comm100

SEPTEMBER 7, 2017

In your opinion, what makes for great customer service? This first question gives your interviewee a chance to show off their understanding of the customer service industry. A winning response might sound something like this: “Great customer service means listening to your customers. Download Free.

Sports 45

Sports Customer Service Start-ups Construction 45