Lightico

AUGUST 3, 2021

From routine requests to high-value transactions, legally binding consent of terms and conditions are a key requirement for banking customers , who regularly seek to open, modify, or upgrade several banking products, such as: Applying for a new bank loan or credit card. Poor calling experiences ask too much of the customer.

Compliance 52

Compliance Legal Contact Center NPS 52

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. This includes delivering context-based resource materials from the knowledge management system or knowledge base.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Zendesk

NOVEMBER 28, 2023

If not, customer churn rates can skyrocket due to a misunderstanding of the software. There are numerous benefits of SaaS customer support, including: Customer satisfaction: According to the Zendesk Customer Experience Trends Report 2023 , over 70 percent of consumers will switch to a competitor after multiple bad experiences.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

CSAT.AI

JANUARY 8, 2020

This webinar at Brighttalk hosted by Aaron Lumnah (Senior Manager, Demand Generation, Semafone) with guest Thomas Chisena (Associate, Foley & Lardner LLP),covers legal parameters and how they affect the contact center. However, the protection of consumer data isn’t just a legal issue it’s a trust issue. A More Civilized Frontier.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. You could get the same product for a similar price from providers A and B, but Provider B has a higher customer satisfaction rating, so you choose Provider B.

Contact Center 210

Contact Center CRM Technology Technology 210

Help Scout

AUGUST 17, 2021

We know cash rules everything around us, but there are plenty of rules around cash too, and that’s just one of the challenges to delivering great customer service in finance. There are also customer relationships and expectations to manage. When you put all that together, it’s clear that working in finance is complicated.

Customer Service 80

Customer Service Finance Start-ups Sales 80

Hodusoft

JANUARY 18, 2023

Call recording: It provides you with a rich resource of customer interactions that may come in handy in training new customer service executives as well as serve as evidence in case any legal complication arises. The platform aims to reduce customer wait times and offer personalized, secure interactions.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52