What is a Customer Retention Management System, and Do You Need One?
ClientSuccess
MARCH 17, 2020
For many people working in the SaaS industry, the term Customer Relationship Management (CRM) has become a blanket ‘catch-all’ term for anything having to do with sales, onboarding, adoption, renewals, and, yes, customer retention. So, do you really need a stand-alone customer retention management solution?
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