Shep Hyken

SEPTEMBER 12, 2022

3 Marketing Lessons From Zappos’ Social Media Team by Aaron Templer. Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. My Comment: Zappos is one of the iconic customer service brands, known for delighting customers with a level of WOW customer service.

Customer Service 13

Customer Service Social Media Customer Retention CX 13

Customer Bliss

AUGUST 3, 2018

“A very small increase in customer retention can yield a huge impact on profitability.” How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. Social media has ushered in urgency.

CX 48

CX Social Media NPS Customer Loyalty 48

Shep Hyken

SEPTEMBER 27, 2021

Just as you want the customer to experience an easy process and system when they do business with you, the same applies to your employees. 5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR Find ways to promote your customers on social media. It’s a simple idea.

Customer Service 17

Customer Service E-commerce Real Estate Social Media 17

Taylor Reach Group

MAY 24, 2018

SOCAP's Data Reporting Workshop is the annual must-attend event for any customer care professional responsible for collecting, analyzing or reporting data to improve business operations.This two-day workshop will examine reporting issues through the lens of social media and digital. CX NYC 2018: June 19-20, New York, NY.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Intercom

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Real Estate 111

Real Estate CX Social Media Start-ups 111

Shep Hyken

OCTOBER 31, 2022

All of a sudden, you start seeing ads on your social media pages, again and again. As the title of the article implies, don’t spook your customers. 3 Steps to Get Ready for Siri, Alexa and Other Machine Customers by Christopher Sladdin. How Does the Physical Customer Experience Impact the Digital CX?

Customer Service 10

Customer Service Social Media Retail Start-ups 10

Comm100

MARCH 8, 2017

Shep Hyken is a classic must-know customer service expert, and that is not without its reasons. This keynote speaker is a master of everything that has to do with customer service. He is a New York Times and Wall Street Journal best-selling author, and the content that he posts on his Twitter might give you a glimpse as to why.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

Lumoa

JANUARY 2, 2022

In contrast, the success rate of selling to existing customers is anywhere between 60% and 70%. So, focusing on customer retention is the better option. Sprout Social research shows that 47% of consumers have used social media to complain about a business. The problem was, the PS didn’t come.

NPS 83

NPS Net Promoter Score Social Media Customer Retention 83

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Hodusoft

AUGUST 16, 2023

The launch of 5G technology, the rise of mobile apps, the popularity of social media and instant messaging, and many more factors increased internet consumption by leaps and bounds. Handling multiple customers One of the biggest challenges for many ISPs is handling multiple customers across diverse geographic locations.

Technology 52

Technology Technology Customer Retention Entertainment 52

Shep Hyken

AUGUST 22, 2022

If they don’t, the hotel will lose them and their circle of contacts as customers. The hotel’s reputation may be damaged if unhappy guests use social media to amplify their dissatisfaction with customer service during their stay. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 13

Customer Service Hospitality Hospitality CX 13