6 Questions to Assess Your Contact Center’s Readiness to Identify Customer-Impacting Issues
Customer Service Life
NOVEMBER 10, 2022
A customer contacts us with an apparent product issue. With a bit of digging, we discover a larger bug or problem that may need to be addressed by engineering. Before reporting to engineering we get a sense of how many customers are impacted by the issue. After all, we need our agents to interact with customers, right?
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