Customer Service Life

JUNE 16, 2017

Our client’s customer satisfaction (CSAT) scores were below goal and there was pressure to turn them around. At some point in time, someone in the organization had placed more emphasis on the speed of responses over the quality. The Speed vs Quality Identity Crisis. You Can Have Speed AND Wow. I didn’t know that.

Customer Service 63

Customer Service AI Customer Satisfaction Start-ups 63

Zendesk

JANUARY 18, 2022

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their business forward. As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience. That depends on who you ask.

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

Intercom

FEBRUARY 3, 2022

And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences. In fact, he says the customer experience has never mattered more.

Real Estate 111

Real Estate CX Social Media Start-ups 111

Zendesk

APRIL 3, 2023

It’s no longer enough to simply offer a great product—your customers demand much more. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role. What is retail customer engagement?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Callminer

SEPTEMBER 5, 2017

Much of the responsibility of this falls on QA teams, who must ensure that agents adhere to policies, security, quality, and more. Ensuring all agents gather and deliver 100% accurate information to consumers is a top priority for any QA manager, and something they must take incredibly seriously. Lindsey Havens. Gene Caballero.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Geoffrey: A lot of this is about choosing standard, or maybe even “boring” technologies.

Engineering 192

Engineering Technology Technology Start-ups 192

SurveySensum

JULY 4, 2023

The above statistics are an indication that the shopping behavior of customers is changing and they are giving equal importance to in-store shopping too. This is the time when brands can improve their offline stores to increase customer loyalty. These touchpoints can be store layout, staff behavior, checkout process, etc.

Retail 52

Retail Touchpoint Social Media Customer Survey 52