Win the Customer

AUGUST 8, 2023

By employing Natural Language Processing (NLP) algorithms, these bots can understand and interpret customer sentiment, providing businesses with a wealth of information. For instance, a retail company can employ a chatbot to assist customers with inquiries.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Lumoa

NOVEMBER 7, 2022

One way to ensure your company stands out from the competition is by personalizing the customer experience. According to a 2020 study on personalization by Epsilon and GBH Insights, “the vast majority of respondents (80 percent) want personalization from retailers”. And it’s not going away anytime soon.

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. Personalized content highlights a brand’s understanding of the customer’s style.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Aquire

DECEMBER 21, 2021

Since we specialize in customer experience, we made a list (and checked it twice) of New Year’s resolutions to consider to improve your customer service in the new year. Finances : Save costs with self-service. And in business, finding cost-effective ways to deliver better services is a year-round pursuit.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

ECXO

AUGUST 23, 2023

It felt like a phrase that came out of the training handbook, similar to saying “good morning, thanks for waiting” to every single customer. Many have invested in predictive analytics to try to prevent customers leaving in the first place. They are better placed to retain the customers they’ve got, and gain market share.

Predictive Analytics 52

Predictive Analytics CX Retail Business Growth 52

Lumoa

SEPTEMBER 11, 2023

Having a customer experience strategy template helps companies formulate actionable plans that deliver results for both the customers and the business. Customer service is merely one aspect of a larger whole : Customer experience. Customer experience is not so insular.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Having a customer experience strategy template helps companies formulate actionable plans that deliver results for both the customers and the business. Customer service is merely one aspect of a larger whole : Customer experience. Customer experience is not so insular.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Ameyo Callversations

AUGUST 24, 2022

Given below are some research-based statistics providing valuable insights related to the trends in the chatbot industry: Adoption of advanced chatbots across banking, retail, and healthcare sectors is expected to result in cost savings of $11 billion in a year by 2023, with over 70% of chatbots being retail-based. Human-like Chatbots.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Zendesk

SEPTEMBER 5, 2023

Discover the significance of delivering exceptional customer experiences , and learn how to leverage this approach to stay ahead in competitive markets. Omnichannel vs. multichannel contact centers Omnichannel contact centers integrate with backend systems so agents can always access relevant customer information in real time.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

1 to 1

JULY 29, 2022

Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions. Having the right information on hand also reduces wait times, costs to serve, and increases customer satisfaction.

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29

Zendesk

OCTOBER 25, 2023

Similar tickets give agents contextual information so they can deliver quicker resolutions and more consistent service. Additionally, customer service chatbots can deflect tickets by addressing basic queries and eliminating repetitive tasks, freeing up agents to handle issues where they can use their expertise.

AI 52

AI Sentiment Analysis Artificial Intelligence Start-ups 52

Fonolo

DECEMBER 5, 2018

In today’s call, CEO Chirico said: “We have expanded cloud by launching multi-tenant CCaaS, implementing a Master Agent model, growing our UCaaS public cloud to nearly 200,000 seats, and next week we will be launching a retail offer to compete in the SMB market.”. Another big goal was around “openness”. This has become a very hot area.

Contact Center 57

Contact Center Artificial Intelligence Predictive Analytics Social Media 57

Aquire

AUGUST 2, 2021

Skype, FB Messenger) or native apps, most commonly meant for employees and customer service. Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users.

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59

Aquire

AUGUST 27, 2021

Hyper-personalization is the use of artificial intelligence (AI) and real-time customer data to display relevant content, products, services, and information to each individual user or customer. It can be generic – the most typical example being the use of a customer’s first name in emails.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Social Media Predictive Analytics 52

Qualtrics

JANUARY 10, 2020

Although some see it as just a gimmick or fun attraction, AR has some exciting and meaningful applications for retail and leisure. The best kind of in-store AR merges the customer’s experience in a location or branch with possibilities that go beyond what is practical in the real world. In-store self-service.

Technology 28

Technology Technology Customer Experience Omnichannel 28

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. It enables users to create detailed and customized reports.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

NOVEMBER 23, 2023

In-built survey templates SurveySensum provides different types of in-built survey templates that let you create different types of surveys like NPS, CSAT, CES< SSI, Onboarding, etc – across different industries like Retail, SaaS, Fintech, etc. Qualtrics can connect with dozens of channels to help you analyze feedback in real-time.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Intercom, Inc.

APRIL 15, 2021

Essentially, one of the things we were realizing is that we were a predictive analytics tool working for a lot of retail companies, trying to help them figure out which customers have more potential than others and what kind of products to surface to them.

AI 118

AI Start-ups B2B Predictive Analytics 118

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64