Zendesk

FEBRUARY 7, 2022

Customer analytics is the process of gathering and analyzing consumer data to gain meaningful, relevant insights into buying behaviors and preferences. Companies can collect customer data from a number of touchpoints, including websites, apps, social media, and surveys. Predictive analytics.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. Personalized content highlights a brand’s understanding of the customer’s style.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Lumoa

NOVEMBER 7, 2022

One way to ensure your company stands out from the competition is by personalizing the customer experience. According to a 2020 study on personalization by Epsilon and GBH Insights, “the vast majority of respondents (80 percent) want personalization from retailers”. Fortunately, technology is keeping up with these demands.

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83

Zendesk

SEPTEMBER 5, 2023

Discover the significance of delivering exceptional customer experiences , and learn how to leverage this approach to stay ahead in competitive markets. Omnichannel vs. multichannel contact centers Omnichannel contact centers integrate with backend systems so agents can always access relevant customer information in real time.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Fonolo

DECEMBER 5, 2018

In today’s call, CEO Chirico said: “We have expanded cloud by launching multi-tenant CCaaS, implementing a Master Agent model, growing our UCaaS public cloud to nearly 200,000 seats, and next week we will be launching a retail offer to compete in the SMB market.”. Social Media as a Contact Center Touchpoint. Mind blowing!).

Contact Center 57

Contact Center Artificial Intelligence Predictive Analytics Social Media 57

1 to 1

JULY 29, 2022

Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions. The value of transparency Numerous industries benefit from insights into customer intent and preferences.

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29

SurveySensum

NOVEMBER 23, 2023

In-built survey templates SurveySensum provides different types of in-built survey templates that let you create different types of surveys like NPS, CSAT, CES< SSI, Onboarding, etc – across different industries like Retail, SaaS, Fintech, etc. Talk To Our NPS Expert To Get Started! Its pricing starts at $20 per user per month.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52