Taylor Reach Group
MAY 14, 2019
Successes like Overwatch, Counter-Strike, and, more recently, Fortnite, are outstanding examples of the benefits of long-term services with lucrative micro-transactions , like “loot boxes” and “season passes”, that keep the dollars flowing month after month. But the model is proving hard to execute.
Hodusoft
MAY 29, 2024
Software Advice named HoduCC a FrontRunner for Auto Dialer after evaluating the software’s usability (weighted average of functionality and ease-of-use) and customer satisfaction (weighted average of value for money, likelihood to recommend, and customer support).
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Lightico
MARCH 23, 2022
This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. What are the advantages of becoming an MGA?
Customer Service Life
JUNE 26, 2017
Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. Chip Bell did a fantastic job of wrapping up the conference and inspiring us to deliver a customer experience that sparkles. Click here to read the original. Give it a listen.
Zendesk
MARCH 25, 2021
Familiarity with a company’s products or services: Customer service representatives often need to help customers with issues, educate them about features, or upsell them on different products. Previous customer service experience: It will always be easier to get a job (even an entry-level one) if you’ve done it before.
Help Scout
JUNE 17, 2021
This individual story from a Starbucks location in Leesburg, Virginia is an excellent example of why they are a third place for so many people. A barista noticed that one of their regulars, who is deaf, was having trouble ordering and navigating the customer journey at Starbucks. You can read the whole conversation here.
Taylor Reach Group
AUGUST 29, 2017
Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13. Drive Marketing Returns in 2018 with Customer Insights – September 14. Customer Engagement Compliance Professional (CECP) 2-day Live Training. Call Centre and Customer Services Summit – September 18 – 19.
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