Aquire

JANUARY 24, 2022

Eighty-two percent of Indian customers surveyed have messaged a business to make a purchase or reservation. This means more and more businesses will deploy chatbots in the next few years, especially via messaging apps or social media platforms (remember Facebook once said there were over 300,000 bots on Messenger alone).

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Zendesk ) 63% of consumers read negative reviews via social media.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

MARCH 3, 2022

It also enables you to build custom classifiers to examine and compare text histories. in seconds using machine learning. Connect with hundreds of communication apps, productivity apps, survey apps, and customer support apps seamlessly with Monkeylearn to analyze text and automate workflows. . Text extraction.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Zendesk ) 63% of consumers read negative reviews via social media.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

CommBox

NOVEMBER 22, 2022

Business messaging allows both customers and brands to have actual conversations rather than the customers being bombarded with irrelevant ads which can detract from the CX. . The feedback here is invaluable and gives brands the ability to really connect with their customers and improve their services over time.

CX 98

CX E-commerce Net Promoter Score NPS 98

Lumoa

JANUARY 9, 2018

Aggressive action will be required for many organizations – business model changes, more extensive rigor on digital enablement, acute awareness of customer behaviour in the market and knowledge of ever changing impacts on organizations (i.e. Never underestimate the customers expectation in CX. Three words: voice of customer.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

SurveySensum

OCTOBER 17, 2023

It gathers customer feedback from multiple sources like emails, social media, etc. Alerts users in real time when customers leave feedback. The customer support is outstanding. Medallia Another great customer feedback software for NBFCs is Medallia. It specializes in customer experience management.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Comm100

JANUARY 11, 2023

They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times.

Customer Service 85

Customer Service Healthcare AI Artificial Intelligence 85

Lumoa

OCTOBER 31, 2018

Aggressive action will be required for many organizations – business model changes, more extensive rigor on digital enablement, acute awareness of customer behaviour in the market and knowledge of ever changing impacts on organizations (i.e. data security, gig economy, AI, machine learning).” Three words: voice of customer.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Comm100

NOVEMBER 13, 2022

How does a chatbot use machine learning? With AI powering their responses, bots can improve their responses over time based on customer confidence in their answers. This is known as machine learning, since the bot can develop stronger answers over time according to real-world feedback. How do AI chatbots work?

AI 52

AI Healthcare Start-ups Machine Learning 52

SurveySensum

APRIL 5, 2022

Analyze and identify top customer complaints and sentiments automatically using machine learning and artificial intelligence-enabled text and sentiment analytics. ? Contact the sales team to get customized quotes. It also helps you create your surveys with logos, desired fonts, and graphics. . QuestionPro.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52