SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Intercom, Inc.

MARCH 11, 2021

If we can identify what those patterns are, then we can start to anticipate, “If they’ve reached out to us for issue A, we may as well talk to them about issue B and try and get ahead of that.”. And we do that every day, in terms of providing great service.” Here are some of our favorite takeaways from the conversation: 1.

B2C 118

B2C B2B Social Media Start-ups 118

Shep Hyken

OCTOBER 3, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. I ran across this article that featured a couple of different ways to do so.

Customer Service 13

Customer Service Retail CX Omnichannel 13

ClearAction

OCTOBER 16, 2019

A 20% churn rate means that our companies are selling for five quarters to hold onto the revenue of four quarters. A 20% churn rate means that our companies are selling for five quarters to hold onto the revenue of four quarters. Did you know that 1.8 This is almost as much as the combined valuation of Facebook and Google ($2.1

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ECXO

DECEMBER 26, 2023

This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Also, I was happy to see a lot of new authors coming out of Europe, talking about CX, EX, and Design with very interesting perspectives.

CX 52

CX Social Media Sports Customer Service 52

SurveySensum

JULY 20, 2023

By using customer feedback, retailers can find effective resolutions for these pain points. Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. After some browsing, I stumbled upon a cool-looking pair, but here’s the kicker: they only had it in size 30, and I needed a size 32. Sounds like a plan, right?

Retail 52

Retail Customer Feedback CX Social Media 52

C3Centricity

AUGUST 17, 2020

I know, you probably don’t want to read yet another article about the post-pandemic era, especially when the infection numbers in many countries are once again headed in the wrong direction! But most of them were only giving lip service to customer-centricity and very few were actually going beyond voicing their opinions.

Social Media 63

Social Media Retail B2C Customer Acquisition 63

Qualtrics

FEBRUARY 26, 2019

To be a top company a data-driven mindset combined with a test and learn culture are practically requirements. But this approach is about more than just your financial bottom line, it can improve nearly every facet of your business, especially the Customer Experience.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37