Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience ML Social Media CX 83

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

VOZIQ

SEPTEMBER 1, 2022

Winning churn is a game changer. Five Ways Decoding Sentiments Can Nurture Long-Term Loyalty – VOZIQ. Sentiment analysis is one factor determining the sale, making it essential for businesses to decode the sentiments of their customer base. Winning in Loyalty -McKinsey Company.

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

VOZIQ

SEPTEMBER 1, 2022

Winning churn is a game changer. Five Ways Decoding Sentiments Can Nurture Long-Term Loyalty – VOZIQ. Sentiment analysis is one factor determining the sale, making it essential for businesses to decode the sentiments of their customer base. Winning in Loyalty -McKinsey Company.

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

CSAT.AI

AUGUST 17, 2022

Turn a survey into a game. It could be an actual video game or quiz style game, or using questions that have a creative element. Another idea is to play the hot and cold game with a question: With cold being not so good and on fire being awesome, how would you rate our last event: ice cool lukewarm hot on fire .

Customer Service 104

Customer Service Sentiment Analysis Gaming Hospitality 104

SurveySensum

OCTOBER 11, 2023

Offer CX experts to assist you in survey design, data analysis, and best practices implementation. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data. Book your Free CX Consultation with SurveySensum Request a Demo

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Convosense.ai (Support) is an AI-powered conversation analytics platform that integrates with Zendesk to provide robust analytics, sentiment analysis, and actionable insights. Once installed, the app adds a convenient “Refine” button to the text editor.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

Lumoa

JUNE 14, 2023

So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. In recent years, sophisticated capacity planning tools have sprung up to help CX pros plan and manage their project workloads more efficiently. That’s where workflow automation tools come in.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

JULY 12, 2019

The best and easiest way to design a customer experience (CX) strategy for your business is to set-up the synchronization of data across multiple channels that includes: CRM Integration (Hubspot, Zappier, Zoho, etc.). With text and sentiment analysis, that too real-time, this problem will be solved once and for all.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

CSAT.AI

MARCH 15, 2023

As children and young adults this generation saw the fall of the Berlin Wall, the rise of the personal computer, the Challenger disaster, the Gulf War, cable TV, video games, 9/11, gay marriage, election of the first black President among other historic shifts.

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

CSAT.AI

APRIL 5, 2023

Customer Experience (CX) : Customer opinion of experience with a brand Customer Journey: The path a customer takes whether in a single purchase or across the entire experience from potential customer to customer to long-term loyalty. G-K Gamification: Use of gaming style methods to encourage or guide certain customer or agent behaviors.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

CSAT.AI

AUGUST 24, 2022

There are general categories of interest like tech, health, and books, and niche communities (aka subreddits) dedicated to a single book , movie, show, or game. appeared first on Zendesk Quality Assurance - Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Reddit has a thread for everything.

Sentiment Analysis 86

Sentiment Analysis Customer Service Gaming Start-ups 86

CSAT.AI

JULY 10, 2019

Alienware , a high-end gaming company, has a customer base that evolved with them. No longer just for teenage ‘bros’, their gaming audience has grown up and so has the brand. Women make up half of their gaming audience and now their average customer is in their 30s. Most brands have a definable customer base.

Contact Center 69

Contact Center Sentiment Analysis Gaming B2C 69

SurveySensum

SEPTEMBER 14, 2023

It analyzes all the gathered feedback with text and sentiment analyses and gives you top trends and sentiments in just a few seconds. SurveySensum goes a step further by offering CX consultation to its customers. With its versatile surveys and real-time insights, it elevates your feedback game. 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. The tool also comes with a team of dedicated CX experts who will help you create well-designed surveys and streamline your feedback process to get maximum value. Listen to Your VOC & Improve Your Website CX – Request a Demo 6.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Zendesk

JANUARY 25, 2024

Increase customer satisfaction According to the Zendesk CX Trends Report 2024 , 81 percent of consumers say the quick and accurate resolution of issues or complaints heavily influences their decision to purchase. Different ways to use AI in contact centers CX leaders are continuously finding new ways to use AI in customer service.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SurveySensum

JANUARY 12, 2024

It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success. Introduce CX Automation for Efficiency Embrace Customer Experience automation to streamline processes.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

CSAT.AI

APRIL 24, 2019

Take some tips from this superhero’s motto and raise your customer service game. With over $3 trillion in buying power it is worth it to aim high to reach them in the customer service game. Shift customer to business interaction from hassle to play with apps, interactive websites, and games with prizes or points.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

SurveySensum

NOVEMBER 13, 2023

This is why it is all the more important that businesses pay attention to their mobile CX. Now, you might be wondering, ‘How can I amp up my mobile CX game?’ The tool also provides you with a team of CX experts who will help you streamline your feedback process to get maximum value. But wait there’s more.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

JANUARY 20, 2021

Sharing his instance of finding the niche, Tanuj says, “When we started, it was all about CX platform that can take any kind of customer feedback from surveys at any kind of channel. We were already doing text and sentiment analysis for open-ended feedback. They said, ‘This is all good but this is one part for us, Tanuj.’

VOC 52

VOC Sentiment Analysis B2C Social Media 52

CSAT.AI

MARCH 20, 2019

Some companies have upped their customer service game and are killing it. Step up the self-serve game! This long list includes the details of the problem, the customer’s history, the customer’s current sentiment, filling out forms, asking questions, opening tickets and more. Greater Expectations. Integration. Schedule a demo.

Customer Experience 52

Customer Experience Sentiment Analysis B2C Gaming 52

CSAT.AI

OCTOBER 23, 2019

Video game FAQs are a great example using hints, step by step instructions, and allowing the player to interact with the FAQ. appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Videos have entered the world of the FAQ. But there are 2 white cables!!).

Customer Service 52

Customer Service Sentiment Analysis Government Contact Center 52

SurveySensum

FEBRUARY 18, 2022

Frequently Asked Questions (FAQ) about survey data analysis. Sharing it with the right people, at the right time, on the right channel is another game. There are various text and sentiment analysis tools out there that can help you with it. Let’s take an example of SurveySensum’s Text and Sentiment Analysis tool.

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52

Comm100

DECEMBER 16, 2019

This slide share summarizes their key findings on how late adopters can transform their customer experience by adding live chat to their CX mix and how those who’ve been using live chat for years can up their game with the most modern capabilities they didn’t know they were missing, but soon won’t be able to live without.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

CSAT.AI

MAY 8, 2019

They talked about how cool the most recent “Game of Thrones” episode was, and then Beth closed the window. The post Disrupt Live Chat – 3 Considerations on How to End Interactions appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Beth thanked him.

Sentiment Analysis 52

Sentiment Analysis Gaming AI Customer Service 52

CSAT.AI

JUNE 12, 2019

Old Spice is still kicking it with an interactive online game called Big Lavender, to boost their new lavender scented body wash (wait…what was that about not smelling like a lady again? The love of these ads brought love to the product. I like lavender.). Give it a try. Let us know on Facebook or Twitter.

Sentiment Analysis 52

Sentiment Analysis Gaming AI Customer Service 52

Qualtrics

JANUARY 28, 2020

Fortunately, customer service support teams have an array of contact methods and customer experience (CX) tools to improve communication and enhance satisfaction levels. CX tools like CustomerXM can help you manage customer communications more effectively and provide better experiences too. Improve CX with automation.

Sentiment Analysis 24

Sentiment Analysis Close the Loop Gaming Social Media 24

CSAT.AI

MAY 1, 2019

What influencers can you take tips from to up your millennial marketing game? The post To Win Millennial Customers Understand Them Don’t Mock Them appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Millennial Customers want to buy from ethical businesses.

Entertainment 52

Entertainment Social Media Sentiment Analysis Omnichannel 52