Execs In The Know

APRIL 12, 2024

However, you should know that not all transcription solutions are capable of delivering the foundation that you need to build out not only good summaries, but the rest of your CX technology stack. Transcription is the foundation of much of your CX technology stack, so you are going to need a solution that won’t need to be replaced.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Empower Your Organisation to Improve CX.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation. Share data and results of the customer experience analytics in an easy-to-use tool.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Zendesk

FEBRUARY 10, 2022

When it comes to optimizing the customer experience (CX) , your work is never really done. Customers who describe a company’s CX as “good” are 37% more likely to recommend it to others. While providing flawless customer experiences is a tall order, companies can set themselves apart by continually refining their CX.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Lumoa

MARCH 20, 2018

Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Lumoa

JUNE 26, 2023

But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis. This data cannot be directly integrated and compared as they have different formats. If you want to attract these consumers, optimizing the CX for mobile devices is crucial.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Taylor Reach Group

SEPTEMBER 29, 2020

Third, your CRM should provide enhanced data reporting and retrieval through automated-surfacing of insights and an optimized data storage and retrieval structure. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

Steven Van Belleghem

MAY 19, 2020

We have different parts of our group (such as Operations, Global CX Lab, Marketing, Business Intelligence, etc) working together, monitoring, identifying and planning already against some signs of industry trends so we can keep up with and be part of the changes ahead of us.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52