Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. Protect your brand’s reputation. Protect your overall brand health and safety.

Social Listening 110

Social Listening AI Social Media CXM 110

SurveySensum

JULY 11, 2023

Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. This is what brands want. And this will help you to set your brand apart from competitors.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Intercom, Inc.

SEPTEMBER 15, 2021

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. So, if everybody comes into this category, they have to play by your rules because you’ve managed to get the rules out there. I think it’s right.

Sports 205

Sports Start-ups CXM Innovation 205

Sprinklr

OCTOBER 14, 2021

Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations. Brands that don’t take a unified approach to social listening face many common barriers to new value: Low visibility into the marketplace. Slow and reactive approach to change. Poor collaboration.

Social Listening 129

Social Listening CXM Customer Experience Artificial Intelligence 129

ClearAction

JULY 23, 2023

Your CRM (customer relationship management) system is typically used by all of these parties. In addition to the groups listed above: Marketing managers are creating content and campaigns to educate and nurture prospective and existing customers. Built-in B2B Customer Experience Governance 1. Build from these strengths.

Government 62

Government B2B CXM Customer Experience 62

Callminer

FEBRUARY 23, 2021

Apart from achieving better flexibility in terms of customer service delivery, many call centers are finding themselves confronted with the details of doing business as new working models force management to reexamine the numbers and bolster bottom lines. Keep reading to see what is on the radar for 2021. Technological Trends.

Technology 376

Technology Technology E-commerce Contact Center 376

Sprinklr

JUNE 23, 2021

Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. To lead a new category — unified customer experience management ( Unified-CXM ) — representing one of the single-most strategic investments for the modern enterprise. Unified-CXM: An Inevitable New Category of Enterprise Software.

CXM 98

CXM Government Start-ups Customer Experience Management 98

Sprinklr

OCTOBER 13, 2021

Is your brand a large retailer with thousands of locations around the globe? No matter what your brand’s specific business is, your corporate brand and your distributed teams need to be working in lockstep. And third, brands need to connect with customers on a personal level to build trust and loyalty.

Social Media 101

Social Media CXM Social Listening Compliance 101

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

MARCH 26, 2024

Are you aware that 91% of customers unhappy with a brand will leave the brand without even complaining? SurveySensum goes beyond traditional CXM solutions by providing industry-specific survey templates and customizable questionnaires that allow beginners to create and deploy surveys in just about 10 minutes.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Are you aware that 91% of customers unhappy with a brand will leave the brand without even complaining? SurveySensum goes beyond traditional CXM solutions by providing industry-specific survey templates and customizable questionnaires that allow beginners to create and deploy surveys in just about 10 minutes.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52