ClearAction

JANUARY 20, 2020

Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc. CXM must reflect CX holistically; otherwise it’s a misnomer. CXM aims to overcome silos caused by the industrial revolution.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc. CXM must reflect CX holistically; otherwise it’s a misnomer. CXM aims to overcome silos caused by the industrial revolution.

CXM 90

CXM Non-Profits Close the Loop CX 90

Sprinklr

OCTOBER 20, 2021

Forrester defines social suites as “multiple social tech capabilities into a single unified platform, such as social listening, customer response, organic publishing, advertising, influencer marketing, employee advocacy, ratings and reviews management, user-generated content management, and/or social communities.?”.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

SEPTEMBER 27, 2021

I have always been a BIG employee advocate for Sprinklr because the culture is in alignment with our core values. Much like Salesforce did with CRM, Workday with HCM, and ServiceNow with SCM — Sprinklr is quickly becoming the de-facto platform for Unified-CXM. “Sprinklr is pioneering a new and exciting software category.

CXM 83

CXM CRM Sales Innovation 83

Sprinklr

AUGUST 10, 2021

When conversational chatbots are working effectively, agents need to be trained and equipped like never before, because if they fail, the brand reputation is at stake and employee morale drops. When the predicted score rises above a certain point, refer them to your advocacy program.

AI 98

AI CXM Contact Center Customer Satisfaction 98

Sprinklr

JUNE 25, 2021

That led her to take on a variety of administrative roles—including at Sprinklr, the leader in unified customer experience management (Unified-CXM) software. Our founder is very passionate about helping companies make their customers and employees happier. How does the company support growth and development of its employees?

Artificial Intelligence 78

Artificial Intelligence CXM Start-ups Education 78

Lumoa

FEBRUARY 9, 2023

Involve all the employees in the transformation: motivate the employees of the company to deliver a great customer experience. Support consistent employee training, add customer-centricity into the principles and mission, and involve cx training in the onboarding program.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178