Intercom, Inc.

JULY 18, 2019

So what’s the key to having happy developers? Developers are key to making this transformation happen. Opening up our platform, being more open for developers, is a key first step of that. You and I first met at DevRelCon in London and API the Docs in London. You’re using the same APIs. Short on time?

Start-ups 110

Start-ups Innovation Technology Technology 110

ProProfs

SEPTEMBER 21, 2018

Key Features That Make the Software Worth Using Are. Adding presentations, videos, docs, and images to your training module was never so easy. A comprehensive learning solution with Compliance , APIs, SCORM , Tin Can and LRS , CRM, and email marketing software is now available. Branding and Customization.

Compliance 76

Compliance CRM Innovation Technology 76

Intercom

JULY 26, 2022

And the key to business resilience in 2022? Whether you’re looking for out-of-the-box interoperability with the other tools you use every day or custom APIs to help your team create tailor-made solutions, it’s important to ensure any new software you add plays well with others. Excellent customer experience.

Net Promoter Score 59

Net Promoter Score Customer Expectations Customer Retention Customer Experience 59

Intercom, Inc.

SEPTEMBER 9, 2022

And so teasing those two things apart is absolutely key here. There’s sort of a product design or a systems design, and a lot of the time, its aspects are closer to API design than UI design. And it’s going to have really nice docs and explain to you all the premises of that space, but we’re not there yet.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Intercom, Inc.

AUGUST 18, 2020

Keep tabs on key metrics by downloading or subscribing to the reports that matter to you. Easily manage and measure the impact of your help docs with our new Articles API. Our new Articles API lets you keep all of your help documentation up-to-date and in sync across multiple platforms.

Start-ups 197

Start-ups Sales Customer Relationship Customer Experience 197

Intercom, Inc.

NOVEMBER 21, 2019

As a Sales Development Representative (SDR), maintaining a consistently healthy sales pipeline is key to your success. Courses for developers to help them build on Intercom and get more value from our API. Recently, we asked our customers how they could get even more value from Intercom. Manage and streamline your busy inbox.

Education 23

Education Start-ups Sales Technology 23

Intercom, Inc.

APRIL 17, 2019

The key point is you don’t need to tie up any of your engineer or designer’s time to do all of this. Use tours with our Content Showcase Messenger app to make key onboarding tours available on demand to your users. You can also link to tours from your help docs, regardless of whether you use Intercom Articles or another service.

Engineering 28

Engineering Start-ups Sales Customer Experience 28

Intercom, Inc.

AUGUST 17, 2020

“Getting on the localization ladder is the first step in the process, and is the key to unlocking the growth opportunities modern companies need to scale – if not to simply survive” What is localization? And with the right tools, it’s accessible to companies of all sizes, opening a door to a world of opportunity for growth.

Legal 276

Legal Engineering Customer Experience 276

ProProfs

OCTOBER 26, 2021

A robust Tin Can API-compliant LMS makes online learning seamless. Watch: What Is xAPI (Experience API) aka Tin Can API – Features and Benefits Explained. Before we move ahead and discuss each of these LMS tools in more detail, let’s understand the following: What is a Tin Can API LMS? Mobile learning. Assessment.

Education 52

Education Start-ups Compliance Engineering 52

Intercom, Inc.

JUNE 6, 2019

MadKudu invested in integrations in order to unlock real-time access to customer data, which is key to their product’s success. One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. There’s an endless Google spreadsheet, Notion doc, Dropbox Paper, you name it.

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

ProProfs

JUNE 1, 2017

Key Features and Characteristics. Create courses – Develop elearning content and support training with the help of videos, docs, PPTs, tests, exams & quizzes. Gamification – This key feature helps to motivate and engage the learners based on their achievements.

Education 102

Education Social Media Compliance Engineering 102

Intercom, Inc.

MARCH 18, 2021

It’s super key for us to have confidence that what we’re shipping to customers is adding value. As teams are growing more and more – more conversations, more teammates –, data becomes a key part of operating your support team at scale. It really is a thread that goes through for us. Rati: Oh, that’s a good question.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

ProProfs

NOVEMBER 1, 2023

With a user-friendly interface and 100k+ ready-to-use questions , ProProfs Quiz Maker empowers educators to assess student learning, reinforce key concepts, and track progress effectively. The API can also help you manage user groups, questions, and access lists. Find out How to Track Learner Progress in a Quiz Using ProProfs API 4.

Education 52

Education Start-ups Gaming AI 52

Help Scout

APRIL 27, 2021

Here are the key ways it enables those experiences: Give more responsive, more consistent support. Common examples include a support@-type email address, “contact us” forms that funnel messages into a support inbox, phone numbers, messaging systems, and APIs.

Customer Service 104

Customer Service Start-ups Omnichannel Social Media 104

ProProfs

DECEMBER 22, 2021

11 Key Features & Benefits of an Learning Management System. You can add audio and video multimedia files and even upload training materials in Word doc or PDF format. Another key feature in an LMS for training that enables learners to abide by course completion or certificate expiration dates is the reminders.

Education 52

Education Compliance Non-Profits E-commerce 52

Aquire

SEPTEMBER 23, 2021

A knowledge base article is a type of help doc that is designed to either answer frequently asked questions or aid customers with solving problems they commonly run into. A knowledge base article is a type of help doc that is designed to either answer frequently asked questions or aid customers with solving problems they commonly run into.

Start-ups 99

Start-ups Engineering Social Media Customer Service 99

Intercom, Inc.

MAY 21, 2020

We’re testing this out in the UK and Ireland right now, and there are four key metrics that we’re looking at here. Thinking about a career in support ops, what are the key skills a leader like myself should think about in terms of investing in a support ops team? Ryan: The first one is engagement rate.

Start-ups 221

Start-ups Gaming Machine Learning Technology 221

Intercom, Inc.

MARCH 29, 2022

Incremental tool creep has meant that your help docs, your help desk, your chatbots, your proactive support messages can all be spread across a dozen different disparate tools”. Again, information density is the key idea. All they’ve got to do is simply press a key number and they will get a choice to switch.

Start-ups 118

Start-ups Innovation Sales NPS 118