Callminer

DECEMBER 22, 2021

This blog explores how sales conversation analytics can help you shorten sales cycles, train top-performing sales reps, and increase win rates.

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Sales 182

Customer Think

DECEMBER 22, 2021

Source: Freepik Email marketing is widespread. It’s in vogue with every kind of organization, from businesses to non-profits. That’s because emails have an ability to instantly communicate with a targeted audience. For brands and companies, this can create awareness and sales, but only if you follow a strategy. Without a plan to build an advantage, […].

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Non-Profits Sales 132

Shep Hyken

DECEMBER 22, 2021

We had some great feedback on The Three N’s of Employee Fulfillment article and video. Plenty of great comments. Here’s a very short refresher in case you missed it. Leadership expert Tim Durkin shared with us that our employees want to be needed, noticed, and known. We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. .

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Customer Service 119

Customer Think

DECEMBER 22, 2021

Acquiring new users is great, but how do you keep those users so satisfied that they return to your product again and again? That’s where product analytics comes in. By collecting and analyzing data on how users interact with your product, you can develop a clear picture of who your users are and how you […].

Customer Experience 130

Customer Experience 130

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Conversation Agent

DECEMBER 22, 2021

Humans have a tendency to seek patterns. We refer to this life-saving trait as narrative bias. Life is messy, and we want to clean it up (this reminds me of a famous TV ad). Hence why it's easy to grab for a neat explanation, the tipping point, the moment you see beyond the peak and behind the wall, or turn a corner. But in real life, it is near impossible to find the crucial decision that led to an epic win or system failure.

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Customer Think

DECEMBER 22, 2021

Although an undisputed key player in marketing strategy, email campaigns and newsletters are often seen as a means to an end. But what if they weren’t just for advertising? Paid newsletters can be a subscription service that provides a specific set of customers with such amazing content that they’re willing to pay for it, and […].

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Customer Think

DECEMBER 22, 2021

Simon Sinek says “Leaders Eat Last.”Scott McKain says “Leaders Eat With.” How do you know you’re a good leader? Some people will tell you. Others may not. It’s important to pay attention to the signs as 70% of workers who voluntarily resign don’t quit their job…they quit their boss. They leave bad cultures where they don’t feel valued, […].

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Heart of the Customer

DECEMBER 22, 2021

Last week, I posted my prediction that 2022 will be The Year of Data Integration. So this week, as we prepare to tie a bow on 2021, I want to draw your attention to a handful of posts from earlier this year by Heart of the Customer CTO Shawn Phillips. They offer insights on CX […]. The post ICYMI, Part I: 2021 Tech Roundup appeared first on Heart of the Customer.

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CX 78

Customer Think

DECEMBER 22, 2021

In an age of on-demand service, customer expectations across industries are higher than ever before. To remain competitive in any service business, companies must improve service response time and offer extended visibility into their products and services. Whether it is a salesperson updating clients on their purchase status or a technician traveling onsite to repair […].

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Customer Expectations Technology Technology 114

Knowmax

DECEMBER 22, 2021

The post 5 benefits of knowledge base tools for customer service appeared first on Knowmax.

Customer Service 98

Customer Service 98

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Customer Think

DECEMBER 22, 2021

Dealing with negative customers is one of the hardest parts of customer service. You deal with all kinds. There are customers who never seem happy no matter what you do. And those that change their minds out of the blue or find problems with the smallest things. While there’s a shared unhappiness throughout the business […].

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Customer Service Customer Loyalty 75

Zonka Feedback

DECEMBER 22, 2021

A customer who is willing to promote a brand has a lifetime value that is 600%-1400% higher than the one who is not. Therefore, as a business, your focus should be on improving experiences to a point that customers are encouraged to talk positively about your brand. And though this is a common goal that most businesses share, it becomes easier if you have a definite data set to measure success against.

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Net Promoter Score NPS Customer Feedback 52

Customer Think

DECEMBER 22, 2021

With rising competition and evolving customer expectations, companies realize the growing importance of customer retention. Customer churn is a grave concern for any recurring revenue business. It means lost future revenue and hampers a company’s bottom-line growth. Its impact further leads to lost referrals and negative word of mouth. While some churn is inevitable, companies […].

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AI Customer Retention Customer Expectations Customer Loyalty 69

Zonka Feedback

DECEMBER 22, 2021

Common feedback survey distribution methods, such as email, SMS, web link, mobile app, website, etc., have been around for a while. But businesses are now increasingly using QR code surveys to collect feedback on the go and bridge the gap between the physical and digital worlds.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

cxservice360

DECEMBER 22, 2021

Law firms don’t have the best track record when it comes to customer service. Clients sometimes wait for days to hear back after leaving a message or submitting a form, or they never get to actually speak to a lawyer because they’re screened by someone whose job it is to only let certain cases through. Read more. The post Top Ways to Improve Customer Service at a Law Firm appeared first on CXService360 - Customer Service Articles, Stories and more.

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Customer Service 52

Zonka Feedback

DECEMBER 22, 2021

Today, almost every business owner is associated directly or indirectly with customer feedback to improve products, services, or enhance other business areas. SaaS organizations or digital service providers like ecommerce store owners seek feedback directly not only to optimize their digital services but also to enhance users’ web experience. Thus, businesses have started setting up NPS surveys on their website and seeking feedback directly to learn nooks and crannies on the website and optimize

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NPS Start-ups Customer Feedback Customer Experience 52

CX Network

DECEMBER 22, 2021

What to avoid and implement when introducing a customer-centric culture.

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Zonka Feedback

DECEMBER 22, 2021

Net Promoter Score is the industry standard for measuring customers’ loyalty to your brand. It determines whether customers are likely to do business with you again and also talk positively about your brand among others. NPS is considered the most important customer experience metric because a customer who is willing to promote a brand has a lifetime value that is 600%-1400% higher than the one who is not.

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Net Promoter Score NPS Customer Loyalty Customer Experience 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

Knowmax

DECEMBER 22, 2021

5 Benefits of a customer-facing knowledge base tools.

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1 to 1

DECEMBER 22, 2021

In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. And the contact center industry is not exempt. With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them?

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Contact Center Machine Learning Government Touchpoint 26

Zendesk

DECEMBER 22, 2021

We’ve all been the victim of a bad sales script. Whether in a cold call or a company follow-up, it’s painful to sit there while an uninformed sales rep fumbles their way through information you don’t need until you hang up out of mercy. Sales scripts have a bad reputation. But the fact is, a strong sales script can be a game-changer for your company and your sales team.

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Sales CRM Start-ups Gaming 98

ProProfs

DECEMBER 22, 2021

Learning management systems (LMSs) have been powering the world of corporate training for years. What started as a teaching machine resembling a typewriter in the early 1920s, LMS tools have become a must-have platform for businesses and educational institutions everywhere. In fact: The LMS market is projected to grow from USD 13.38 billion in 2021 to USD 44.49 billion in 2028 at a CAGR of 18.7%.

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Education Compliance Non-Profits E-commerce 52

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail