Experience Investigators

MARCH 5, 2024

There is an undeniable link between the customer experience (CX) and the employee experience (EX). But don’t just take my word for it: Engaged employees are proven to create better customer experiences. When organizations improve employee satisfaction, they also improve customer satisfaction. C-Suite leaders say employee experience is the top priority when thinking about customer experience.

Customer Experience 94

Customer Experience Net Promoter Score Customer Journey Map CX 94

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. Amidst this sea of change, one methodology has emerged as a lighthouse guiding businesses toward success – Design Thinking! Design Thinking, at its core, is a human-centered approach that empathizes with the user, understands their needs, ideates solutions, and prototypes,

Innovation 91

Innovation Gaming Customer Satisfaction Start-ups 91

Customer Think

MARCH 5, 2024

Expanding an enterprise into new global markets can unlock significant growth opportunities by tapping into diverse consumer bases and lucrative geographies. Access to a broader customer pool allows for increased revenue streams and economies of scale, enhancing the overall competitiveness of the business.

Innovation 106

Innovation Technology Technology 106

Zonka Feedback

MARCH 5, 2024

What connection does sentiment analysis have with boosting NPS? While the Net Promoter Score (NPS) provides a valuable snapshot of customer loyalty, sentiment analysis highlights the underlying reasons behind a customer's score. It tells you the specific aspects of your product, service, or brand experience that are driving satisfaction or dissatisfaction.

Net Promoter Score 59

Net Promoter Score Sentiment Analysis NPS Customer Loyalty 59

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Customer Think

MARCH 5, 2024

Forget hold times and frustrating menus! Automation is revolutionizing customer service, and your business needs to jump on board. Imagine: Customers getting instant answers 24/7, solving problems independently, and receiving personalized recommendations – all thanks to smart technology. Sound like a dream? It’s the reality of automation in action.

Customer Service 69

Customer Service Technology Technology 69

Experience Investigators

MARCH 5, 2024

Ever felt like you’re walking a tightrope trying to satisfy high-maintenance clients while keeping your team’s spirits high? You’re not alone, and in this episode, we’re tackling that very challenge. Prepare to unlock the secrets of preempting client anxiety with proactive communication, and discover how a Customer Experience Mission Statement can become your North Star, guiding every client interaction to reflect your company’s core values.

CX 52

CX Customer Journey Map Customer Experience 52

cxservice360

MARCH 5, 2024

In the dynamic world of commerce, where customer expectations are ever-evolving, Cynergy BPO stands out as a pivotal force, seamlessly connecting companies with industry-leading customer The post How Cynergy BPO Is Revolutionizing Customer Support in the Philippines appeared first on CXService360.

Customer Expectations 52

Customer Expectations 52

Customer Think

MARCH 5, 2024

Image by Mikko Koivuneva from Pixabay Whether it’s called a one-on-one meeting, or a coaching conversation, or a performance check-in, this regular conversation between a supervisor and an employee is essential to an effective and high-performing contact center.

Contact Center 59

Contact Center 59

Zendesk

MARCH 5, 2024

Former First Lady Michelle Obama has spent her life challenging us to reconsider where that “supposed to” comes from—and who determines it. Her life shows us that you don’t have to look a certain way or act a certain way to fit in; you don’t have to make a lot of money or come from a certain group or class or faith in order to matter. Each of us can write our own story.

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Qmatic

MARCH 5, 2024

One of the biggest challenges across industries is to streamline resources effectively throughout the business and tend to new customer demands, especially today when customers are looking for more efficient service delivery and 24-hour accessibility. Implementing appointment scheduling software can be the first step to transforming your business’ service delivery speed and enhancing resource value in cross-department operations.

Business Services 52

Business Services Customer Experience 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience. And trust me, it isn’t just about fixing what’s broken, it’s about fostering a culture that’s inclusive, and downright awesome.

Construction 52

Construction Start-ups Innovation Gaming 52

Customer Think

MARCH 5, 2024

Product-Led Growth (PLG) is a business strategy where the product itself has the primary role in acquiring, onboarding, engaging, and retaining customers. But in today’s self-directed, digital-first world, just over half of all B2B buyers desire a seller-free sales experience.

Customer Experience 75

Customer Experience B2B Sales Innovation 75

SugarCRM

MARCH 5, 2024

On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with Jim Ward , founder, and CEO of BrainSell , the growth enablement company helping other companies of all shapes and sizes across North America crush their goals with business consulting, and technology solutions since their founding in 1994. BrainSell specializes in customer relationship management (CRM) and enterprise resource planning (ERP) software for the sales, marketing, customer service and finan

Sales 26

Sales CRM Finance Innovation 26

Customer Think

MARCH 5, 2024

Google and Yahoo have an email update for you, but it’s probably in your spam folder. The tech giants started the new year by escalating their efforts against bulk email spam. With each company releasing its own set of rules and guidelines, email marketers need to navigate these un-spammed waters.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

SugarCRM

MARCH 5, 2024

On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with Jim Ward , founder, and CEO of BrainSell , the growth enablement company helping other companies of all shapes and sizes across North America crush their goals with business consulting, and technology solutions since their founding in 1994. BrainSell specializes in customer relationship management (CRM) and enterprise resource planning (ERP) software for the sales, marketing, customer service and finan

Sales 26

Sales CRM Finance Innovation 26

Customer Think

MARCH 5, 2024

After working with hundreds of companies and their leaders, I can confidently say that the number-one killer of revenue growth is a bad top boss. Bad boss characteristics demoralize, disenfranchise, discourage, and demean the best people working in the company. They make a mockery of all that the good people are trying to do.

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Customer Think

MARCH 5, 2024

Startup incubators and accelerators hold a key position in aiding startups that are just beginning to develop by offering them the facilities, mentorship, and funding that will ensure their growth and development.

Technology 59

Technology Technology 59

Customer Think

MARCH 5, 2024

Despite the turbulence in the tech industry, organizations are still actively seeking to expand their tech stacks and elevate their investments. According to the 2023 State of IT Report by SWZD, IT budgets are projected to surge this year with an impressive 13% year-over-year increase.

Technology 59

Technology Technology 59

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Think

MARCH 5, 2024

In today’s digital era, when customers wield unprecedented control over their choices, the implications are clear for organizations embarking on a digital transformation journey. If the experiences customers demand in their products and services aren’t delivered, organizations can expect customers to vote with their feet.

Customer Experience 59

Customer Experience Technology Technology 59

Customer Think

MARCH 5, 2024

Listen to the podcast: I am excited. My wife and I are going on a cruise to India. It’s a big splurge for us, and we look forward to it.

Customer Experience 45

Customer Experience 45