Customer Think
OCTOBER 29, 2021
Tools for Excavating Sources of Next Generation Loyalty Marketers have an overly optimistic perspective on customer loyalty and their implementations of customer loyalty programs. The reality is that very few customers are loyal and much of what we speak of as customer loyalty is no more than repeat transaction behavior. Customer Loyalty Programs Are Really […].
Zonka Feedback
OCTOBER 29, 2021
According to research by Grattan Institute , a well-developed strategy to collect student feedback can improve teachers’ effectiveness by 20-30%. And how students are taught has a direct impact on their academic performance and overall success. Be it universities, coaching institutes, or colleges, you can collect student feedback around the quality of seminars, study material, projects, teaching strategies, etc.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
OCTOBER 29, 2021
With drivers queued up for hours waiting for petrol and station after station simply out of fuel, Britain’s fuel shortage is making headlines. But this time, the issue isn’t a global pandemic or foreign political unrest that has caused some petrol stations to introduce a £30 cap on the amount of petrol people can buy. […].
Execs In The Know
OCTOBER 29, 2021
Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. , Malwarebytes , DISH Network , Angi , and UnitedHealth Group.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
OCTOBER 29, 2021
Photo by Pixabay, CC0 1.0 Emerging AI is more than just a new technology. It ushers mankind into a new era. Some compare this technological expansion to the explosive engine or the industrial revolution, but it’s much more than that. Now, for the first time in history, innovation is altering every aspect of our existence. […].
Shep Hyken
OCTOBER 29, 2021
Sowmya J. is a content developer and a digital media strategist at Knowmax. She shares how companies can choose the call center software that fits their customer support teams. In today’s digital world, whether your customers prefer phone support or traditional customer service, effective call center software is essential for smooth functioning.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Execs In The Know
OCTOBER 29, 2021
Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. , Malwarebytes , DISH Network , Angi , and UnitedHealth Group.
The Customer Service Blog
OCTOBER 29, 2021
More and more people (myself included) are ditching the biased BBC for their news coverage, and instead are listening to LBC, the independent talk radio station run by the Global radio network. If you have an interest in consumer rights and customer service issues, then one of the best programmes to listen to on LBC is the Consumer Hour which is every Friday night.
cxservice360
OCTOBER 29, 2021
The modern consumer is smart, savvy, and sophisticated. Gone are the days wherein companies only needed to pay attention to customers and offer exclusive services till closing a deal. Now, it has become clear that the value of a customer lasts beyond just a one-time transaction. Leading companies understand that implementing a customer-first approach is.
Taylor Reach Group
OCTOBER 29, 2021
The ongoing pandemic continues to impact on individuals, business and government. Many people have begun to work from home and many businesses and government agencies have been working to determine how they can best meet the needs of their customers and citizens through their now remote contact centers. The shift to remote teams, especially for customer-facing contact teams, is not without its challenges.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Zendesk
OCTOBER 29, 2021
Here are the newest integrations from Zendesk to help your team provide great experiences. Parcel Panel. Parcel Panel (Support) is the best tracking app specially designed for millions of Shopify merchants, driving customer loyalty and increased sales by providing the best post-purchase experience. ParcelPanel and Zendesk help eCommerce brands shorten the time answering questions related to “Where is my order?
Taylor Reach Group
OCTOBER 29, 2021
By Colin Taylor. We won’t go back to the “before times.” It is a simple as that. Wanting the world to be as you think it should be, rather than as it is, is the textbook definition of neurotic. So buckle up and get ready for the new world. “Hybrid work” is a new and fancy term being thrown around by pundits on cable news and in the press. Hybrid work is often defined as an environment where the staff works a mix of remote and in-office.
SugarCRM
OCTOBER 29, 2021
Halloween is right around the corner and while you are looking for spooky decorations and creepy costumes, we’ve got everything covered for your trusty CRM. Here is how Sugar can protect you from the three haunts lurking in your day-to-day life. Menacing Roadblocks. What better time to rid yourself of menacing roadblocks than now? Meet our spooktacular new document template manager that merges Sugar data from one or more Sugar modules.
CommBox
OCTOBER 29, 2021
CommBox, a SaaS-based omnichannel customer support solution that enables enterprise customer support teams to seamlessly communicate with their customers over a variety of communication channels, today announced a growth investment from PSG, a leading growth equity firm partnering with middle-market software and technology-enabled services companies.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Expert insights. Personalized for you.
145 
Let's personalize your content