Callminer

AUGUST 8, 2023

While customer service is important, experience management can create long-lasting, positive experiences that keep customers returning and workers productive.

Customer Service 182

Customer Service 182

eglobalis

AUGUST 8, 2023

How AI and GenAI is shaking the status quo in CX for your eyes only The post How AI and GenAI is shaking the status quo in CX for your eyes only appeared first on Eglobalis.

AI 104

AI CX Customer Relationship Innovation 104

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SixteenVentures

AUGUST 8, 2023

You know the feeling – it’s a shared frustration among many in Customer Success. Another seemingly ‘bad fit’ customer is passed to us, and we’re left questioning the Sales team’s understanding of what a good fit really is. It’s easy to think: “Why can’t they just get it right?” But perhaps we’re addressing this from […] The post Aligning Customer Success and Sales: Bridging the Great Divide appeared first on Customer-centric Growth by L

Sales 52

Sales 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. In today’s hyper-competitive business landscape, understanding and meeting customer expectations is paramount for success. Customer feedback is a goldmine of insights that can drive improvements in products, services, and overall experience.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

SurveySensum

AUGUST 8, 2023

According to a Microsoft Dynamics 365 State of Global Customer Service Report , 95% of consumers consider good B2B customer service essential for earning loyalty. Remember the old saying, “A happy customer is a loyal customer”? It’s not just a cliché – it’s the secret sauce to thriving in today’s competitive market. And to deliver top-notch service you need to know what they like, dislike, and expect from your business.

B2B 52

B2B Customer Service Touchpoint Customer Feedback 52

InteractionMetrics

AUGUST 8, 2023

Use our calculator to determine your own survey sample size. Plus, we provide a quick explainer on how to use sampling to improve your customer experience program and rein in fees. Clients ask me these questions all the time: “For a precise analysis, won’t it be expensive to examine every customer comment?” “How can we get most of our customers to take our survey?

CX 52

CX Manufacturing Start-ups Customer Feedback 52

Experience Investigators

AUGUST 8, 2023

"Our organization has talked a lot about customer experience, and we always say that the customer comes first. We want to get more intentional, more serious about [CX], but we're not really sure where to get started. Do we need to hire someone who is just focused on CX and can lead our organizati.

CX 52

CX Customer Experience 52

SugarCRM

AUGUST 8, 2023

CRM tools are more than just a contact book. They are the cornerstone of modern business operations and can do so much more than a digitalized Rolodex for your prospects and customers. When properly equipped, a CRM can also help you boost sales, increase Customer Experience (CX) levels, nurture leads, and more. We recently conducted a poll on LinkedIn asking our network which are the most important CRM features every CRM should have.

CRM 26

CRM Sales Customer Loyalty Business Operations 26

Comm100

AUGUST 8, 2023

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses engage with customers – chatbot automation. Chatbot automation is redefining customer service, enhancing operational efficiency and boosting engagement. In this detailed guide, we delve into the world of chatbot automation, exploring what it is, how it can be used, the business benefits, and much more.

Omnichannel 46

Omnichannel Machine Learning AI Social Media 46

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty