Adrian Swinscoe

NOVEMBER 21, 2022

Today’s interview is with Josh Feast, the CEO and Co-Founder of Cogito, who provide real-time AI coaching & guidance for contact centers. Josh joins me five […]. The post Five years on and real time guidance is now becoming a must have for a modern CX organization – Interview with Josh Feast of Cogito first appeared on Adrian Swinscoe.

Contact Center 190

Contact Center CX AI 190

Execs In The Know

NOVEMBER 21, 2022

Over the last few years, call centers have changed significantly. With the rapid advancement of technology, brands have started to rethink how they deliver exceptional customer service. New technologies such as cloud-based virtual call centers, AI-driven chatbots, interactive voice response (IVR), and voice biometrics have all become integral components of many companies’ front-line customer service teams.

Contact Center 98

Contact Center Education AI Engineering 98

The DiJulius Group

NOVEMBER 21, 2022

If it seems a bit ironic to turn to technology for a solution to technology, why not just embrace a digital detox? This means switching off all electronic devices (mobiles, smartphones, tablets, laptops, and computers) for a certain period of time. Numerous studies have shown that more time off-screen can lead to everything from an. Read Full Article.

Technology 58

Technology Technology 58

CX Network

NOVEMBER 21, 2022

CX Network assess new figures that demonstrate the link between a brand’s purpose, authenticity and success among consumers.

Sales 75

Sales CX 75

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

ProProfs

NOVEMBER 21, 2022

Employees working in the financial sector are mostly in charge of managing company finances, conducting market research, and making crucial decisions that are profitable for an organization while minimizing risks. Also, organizations in this sector face the challenges of keeping up with evolving customer needs, technology breakthroughs, and changing regulations.

Finance 52

Finance Education Start-ups Technology 52

Shep Hyken

NOVEMBER 21, 2022

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 8 Big Pain Points in the Online Shopping Experience by Frank Kouretas and Jean-Walter Guillery. (Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience.

Customer Service 12

Customer Service Net Promoter Score Government NPS 12