Adrian Swinscoe

SEPTEMBER 27, 2023

Today’s interview is with Cathrine (Cathy) Jooste, President of the Business Process Outsourcing Division, and John Samuel, EVP and CTO, at CGS, a global provider of […] The post CX in the age of AI: A leading outsourcer’s perspective – Interview with Cathy Jooste and John Samuel of CGS first appeared on Adrian Swinscoe.

AI 190

AI CX 190

The DiJulius Group

SEPTEMBER 27, 2023

Want to know the secret to growing a business from a humble start in the back of a tanning salon to a nationwide franchise? On today’s episode of The Customer Service Revolution, John’s guest, Joe Stanoszek, founder of the fastest-growing med spa in the country, VioMed Spa, shares his awe-inspiring journey and how his commitment. Read Full Article The post 129: Going From One Spa Room to the Fastest-Growing Med Spa in the US appeared first on The DiJulius Group.

Customer Service 64

Customer Service 64

Zonka Feedback

SEPTEMBER 27, 2023

Delighted is a popular self-serve experience management platform that enables businesses to gather actionable customer, product, and employee feedback.

Customer Feedback 59

Customer Feedback 59

SurveySensum

SEPTEMBER 27, 2023

47% of customers say they will stop buying from the company if they have a subpar experience. Whereas if the company’s customer service is excellent, 78% of consumers will do business with them again after a mistake. – Salesforce So, it goes without saying that customer support is a vital component of any business’s success. It’s not just about resolving problems; it’s about creating memorable customer experiences , building customer loyalty, and turning occasional shoppe

Retail 52

Retail Customer Satisfaction Customer Loyalty Customer Feedback 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

RateMyService

SEPTEMBER 27, 2023

Our new feature makes it easy for your customers to leave their positive feedback on your social channels In the ever-evolving landscape of digital marketing, businesses must harness the power of social reviews on platforms like Google and Facebook to thrive in the digital age. Our latest feature is designed to streamline the process of soliciting positive feedback from customers on your social channels, paving the way for increased online credibility and easier acquisition of potential customer

Social Media 52

Social Media Customer Acquisition Gaming 52

CallCare

SEPTEMBER 27, 2023

There have been major changes for British businesses since the UK officially left the European Union on 31st January 2020. The period since then has been a time of upheaval and readjustment, as CEOs and workers navigate the new post-Brexit landscape. And it’s still early days, with further challenges, obstacles and opportunities to be discovered over the coming years.

Compliance 52

Compliance Legal Government Customer Service 52

Help Scout

SEPTEMBER 27, 2023

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.

Manufacturing 52

Manufacturing Engineering Customer Experience 52

Customer Think

SEPTEMBER 27, 2023

The acquisition further cements PartnerHero’s reputation as a leader in CX thought leadership and innovation

Customer Experience 72

Customer Experience Innovation CX 72

Hodusoft

SEPTEMBER 27, 2023

HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success. Businesses that deliver excellent customer service can save and generate a lot of money. As per data , improving customer experience can help businesses increase sales revenue by 2-7% and profitability by 1-2%.

Omnichannel 52

Omnichannel Contact Center Innovation CRM 52