Wed.Sep 27, 2023

article thumbnail

CX in the age of AI: A leading outsourcer’s perspective – Interview with Cathy Jooste and John Samuel of CGS

Adrian Swinscoe

Today’s interview is with Cathrine (Cathy) Jooste, President of the Business Process Outsourcing Division, and John Samuel, EVP and CTO, at CGS, a global provider of […] The post CX in the age of AI: A leading outsourcer’s perspective – Interview with Cathy Jooste and John Samuel of CGS first appeared on Adrian Swinscoe.

CX 167
article thumbnail

129: Going From One Spa Room to the Fastest-Growing Med Spa in the US

The DiJulius Group

Want to know the secret to growing a business from a humble start in the back of a tanning salon to a nationwide franchise? On today’s episode of The Customer Service Revolution, John’s guest, Joe Stanoszek, founder of the fastest-growing med spa in the country, VioMed Spa, shares his awe-inspiring journey and how his commitment. Read Full Article The post 129: Going From One Spa Room to the Fastest-Growing Med Spa in the US appeared first on The DiJulius Group.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

20 Best Delighted Alternatives And Competitors

Zonka Feedback

Delighted is a popular self-serve experience management platform that enables businesses to gather actionable customer, product, and employee feedback.

article thumbnail

28+ Customer Support Survey Questions for Different Industries


47% of customers say they will stop buying from the company if they have a subpar experience. Whereas if the company’s customer service is excellent, 78% of consumers will do business with them again after a mistake. – Salesforce So, it goes without saying that customer support is a vital component of any business’s success. It’s not just about resolving problems; it’s about creating memorable customer experiences , building customer loyalty, and turning occasional shoppe

article thumbnail

2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Joe Cicman - Principal Analyst at Forrester, and Jason Cottrell - CEO & Founder at Orium

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

article thumbnail

Amplify your digital reputation with Google and Facebook reviews


Our new feature makes it easy for your customers to leave their positive feedback on your social channels In the ever-evolving landscape of digital marketing, businesses must harness the power of social reviews on platforms like Google and Facebook to thrive in the digital age. Our latest feature is designed to streamline the process of soliciting positive feedback from customers on your social channels, paving the way for increased online credibility and easier acquisition of potential customer

article thumbnail

How has Brexit affected businesses?


There have been major changes for British businesses since the UK officially left the European Union on 31st January 2020. The period since then has been a time of upheaval and readjustment, as CEOs and workers navigate the new post-Brexit landscape. And it’s still early days, with further challenges, obstacles and opportunities to be discovered over the coming years.

More Trending

article thumbnail

HoduSoft Honored with Omnichannel Contact Centre Excellence Award


HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success. Businesses that deliver excellent customer service can save and generate a lot of money. As per data , improving customer experience can help businesses increase sales revenue by 2-7% and profitability by 1-2%.

article thumbnail

Customer Story: GrabCad

Help Scout

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.

article thumbnail

PartnerHero acquires ElevateCX, a leading customer experience community and events series

Customer Think

The acquisition further cements PartnerHero’s reputation as a leader in CX thought leadership and innovation