Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters. To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey.

Business Growth 100

Business Growth Customer Journey Map Gaming Sales 100

The DiJulius Group

JANUARY 2, 2024

Our Top 10 Blogs from 2023 The Canceling of Hustle Culture…Who is Right? Building and Developing Great Leaders The Correlation Between Happiness at Work and Overall Life Satisfaction This is how Leaders can Improve the Customer Journey How to Train Great Customer Service Skills in the Next Generation How Team Members Can Be Inspired to. Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group.

Customer Service 98

Customer Service Customer Experience 98

Comm100

JANUARY 2, 2024

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s needs. This is the promise of Generative AI customer service. Far from being a distant dream, this technology is already reshaping how businesses interact with their customers. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents.

AI 73

AI Customer Service Gaming Innovation 73

Zonka Feedback

JANUARY 2, 2024

Picture this: you've spent countless hours developing groundbreaking software or adding a new feature to your product. You're ecstatic about its potential and confident it will captivate your target audience.

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Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

C3Centricity

JANUARY 2, 2024

Here at C3Centricity, we publish books ( Winning Customer Centricity ), articles and training on customer centricity, because we’re passionate about helping companies to successfully adopt a customer-first strategy. Since we founded C3Centricity in early 2011, one of our traditions has been to share the most popular posts on customer experience at the beginning of each new year.

Actionable Insights 90

Actionable Insights Innovation Customer Journey Map Customer Experience 90

SurveySensum

JANUARY 2, 2024

Are you an academic writing service that not only provides students with effective help but also offers a positive and enriching experience for clients throughout the entire process? Embarking on a path of academic excellence involves igniting motivation, encouraging active participation, and nurturing a genuine passion for learning. This not only builds confidence, prepares students for real-world challenges, and cultivates lifelong learners.

Construction 52

Construction Customer Feedback Customer Loyalty Education 52