Zendesk

SEPTEMBER 20, 2023

If you’ve ever stepped into a store with a large selection of wine, it can be a bit overwhelming. Perhaps you have some knowledge about varietals and terroir, even know a few names of prominent vintners; even armed with that knowledge, it’s easy to freeze from indecision. That experience can be just as challenging online, which is why Wine.com places great value on delivering a stellar, personalized customer experience.

Customer Feedback 85

Customer Feedback Customer Loyalty Customer Experience 85

cxservice360

SEPTEMBER 20, 2023

In the field of Customer Experience (CX) management, one of the most significant challenges that organizations face is ensuring that their CX initiatives run smoothly The post How to Overcome Cross-Functional Collaboration Obstacles in CX appeared first on CXService360.

CX 85

CX Customer Experience 85

The Customer Service Blog

SEPTEMBER 20, 2023

As many readers will already know, when I’m not editing The Customer Service Blog, I also do university lecturing in the disciplines of Marketing, Management and Business Studies. One of my areas of expertise is pricing strategy, and how this can be used within marketing to maximise profitability. So I was very interested to read a recent media story about how the ‘Slug & Lettuce’ chain of pubs is going to charge different prices at different times, depending on how busy the pub is.

Gambling 76

Gambling Hospitality Hospitality Social Media 76

Customer Think

SEPTEMBER 20, 2023

Image by ashish choudhary from Pixabay We’ve had a certain lingering bug for a long, long time. We suspected that a bug existed in our system because customers often complained about the aftereffects.

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Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

The DiJulius Group

SEPTEMBER 20, 2023

Can you remember the last time you silenced your inner voice? This episode of The Customer Service Revolution invites you to a fascinating conversation with Bronkar Lee, whose journey from an overweight kid to a high-profile entertainer, performer, and motivational speaker is inspirational. Bronkar’s unique blend of music and circus entertainment, which has earned him.

Entertainment 64

Entertainment Customer Service 64

MyCustomer Experience

SEPTEMBER 20, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

CX 75

CX Customer Experience 75

Logicalware

SEPTEMBER 20, 2023

In the rapidly changing world of CX, future-proofing your systems and strategies is not an option—it’s a necessity. As customer expectations continue to rise, your contact centre needs to keep up to meet these demands. But how can you ensure your contact centre is operating at its peak efficiency and effectiveness? Enter the Puzzel Optimisation Programme – a dedicated solution created to help you reach the full potential of your contact centre solutions.

CX 52

CX Gaming Customer Expectations Customer Experience 52

Customer Think

SEPTEMBER 20, 2023

This back-to-school season, let’s root for the procrastinators. For they may be the ones who make retail sales add up. At this point in the back-to-school timeline, late-season shoppers can indeed be a retailer’s last hope to meet projections, which are modest to start with.

Retail 59

Retail Sales Start-ups 59

MyCustomer Experience

SEPTEMBER 20, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

CX 52

CX Customer Experience 52

Customer Think

SEPTEMBER 20, 2023

The CDP Institute just published its annual Member Survey, which is always a treasure chest of interesting data. I’ve already published my primary analysis on the Institute site (you can download it here) but wanted to call out a number of findings that either contradict or confirm martech industry conventional wisdom.

Technology 59

Technology Technology 59

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

SurveySensum

SEPTEMBER 20, 2023

Let’s say you are a dedicated middle school teacher. One day, you receive an email from the school district’s administration asking you to complete a teacher feedback survey urgently. However, as you start the survey, you quickly realize it’s lengthy and time-consuming, estimated to take 30 minutes of your time. Now frustrated you rush through the survey, providing brief, incorrect answers, which ultimately diminishes the quality of her feedback.

E-commerce 52

E-commerce Touchpoint Customer Satisfaction Start-ups 52

Customer Think

SEPTEMBER 20, 2023

Why has Southwest Airlines made a profit for 40 years and the name of Southwest Airlines pops up when you hear CUSTOMER EXPERIENCE in the airline? Excellent customer experience goes a long way in giving people a good perception of your business.

Customer Satisfaction 83

Customer Satisfaction Customer Retention Customer Experience 83

Hodusoft

SEPTEMBER 20, 2023

What Is Call Queuing and Why It Is Important? If you are an owner of an inbound call center (or contact center) then you must know how important it is to answer all incoming calls as soon as possible. What’s even more important is to ensure the calls reach the right departments and agents. But when callers dial your customer service number, only a small fraction of them get to speak with a live agent instantly.

Contact Center 52

Contact Center Omnichannel Start-ups Engineering 52

Customer Think

SEPTEMBER 20, 2023

Source: Canva free You craft the best possible email and then let it out into the world. Will the email make it to the inboxes of your subscribers? You cross your fingers, but what if you could hit send with confidence knowing that your emails have the highest chances?

Gaming 52

Gaming 52

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Customer Think

SEPTEMBER 20, 2023

Today’s interview is with Micah Peterson, a member of the founding team and the VP of Product Management at ProcedureFlow, the next-generation knowledge management software that is designed to help companies visualize and navigate processes.

Customer Service 58

Customer Service Contact Center 58

Customer Think

SEPTEMBER 20, 2023

A great example of how much more successful salespeople are when they call on Decision Makers came from a salesperson who messaged me last week. Freddy was excited to talk about his recent success and I have changed his name and company names to protect his identity. Freddy wrote: The post Three Recent Hurricanes Show the Path to More Effective Selling appeared first on Kurlan & Associates, Inc.

Sales 52

Sales 52

Customer Think

SEPTEMBER 20, 2023

Native Integration for AI-Generated Product and Image Descriptions Speed Time to Market for Digital Assets Used Across Customer Channels

AI 52

AI 52