Adrian Swinscoe
MARCH 15, 2023
This is a guest post by Dominic Fitch at Impact International. There is no denying that the world of business is evolving at an incredibly fast […] The post Five forward-looking skills for the future generation of leaders first appeared on Adrian Swinscoe
Callminer
MARCH 15, 2023
Read this blog to better understand conversation intelligence, how it works, its benefits, and what to look for when selecting a conversation intelligence platform
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CSAT.AI
MARCH 15, 2023
With all the talk of Gen Z vs Boomers or the differences between Gen Z and Millennials, it’s important not to forget the most awesome Generation – Generation X. They have significant buying power and might be the core customer base of a brand.
Bill Quiseng
MARCH 15, 2023
Instead of “Hire for attitude, not aptitude” or “Hire for personality, train for skills”, remind yourself when you recruit to Select for passion, not past performance. You hire an employee.
Customer Think
MARCH 15, 2023
A Chief Customer Officer playbook is a sports analogy for what needs to be done to win the game: maximum customer lifetime value.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
MARCH 15, 2023
(This month's Research Round-Up features two recent studies that examine the state of account-based marketing. One is the 2022 ABM Benchmark Survey by Momentum ITSMA and the ABM Leadership Alliance, and the second is the ABM Census 2022 survey by. Blog Digital Marketing
Execs In The Know
MARCH 15, 2023
Contact center automation is a powerful tool that can help businesses improve customer experience, reduce costs, and increase efficiency. However, automation can go wrong when implemented incorrectly, or human intervention is necessary.
The Customer Service Blog
MARCH 15, 2023
Customers with energy prepayment meters will no longer be charged an extra premium, following an announcement by the Chancellor of the Exchequer Jeremy Hunt in his budget speech. He is to end the so-called 'prepayment premium', saving four million households around £45 a year on their energy bills.
Execs In The Know
MARCH 15, 2023
Happy customers are key to sustaining a thriving business, and achieving this depends greatly on providing exceptional customer service. To surpass their expectations, you need to stay ahead of the game.
Speaker: Sneha Narahalli - VP, Head of Product at Sephora
In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.
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ModSquad
MARCH 15, 2023
Part 1: How FTE Raises Your True Hourly Rate How To Know if You are Paying Too Much? One sure sign that you are overpaying for outsourcing? Paying for full-time equivalents (FTE). That is, paying for outsourced CX help in full-time blocks: 8 hours per day, 5 days per week.
The DiJulius Group
MARCH 15, 2023
Creating a customer service revolution doesn’t have to be complicated. It’s actually pretty simple. It requires effort and a willingness to view your company and employees from the customer’s perspective.
Customer Think
MARCH 15, 2023
We’ve had to redefine a lot about the workplace in recent years, but that doesn’t mean we have to adjust the standards and expectations we set.
VOZIQ
MARCH 15, 2023
TMC recognizes the company for the fifth time in a row Reston, March 14, 2023 – VOZIQ AI, a leading provider of AI-powered predictive customer lifecycle management solutions to recurring revenue businesses, announced today that TMC , a global, integrated media company, has named its Artificial Intelligence for VOZIQ AI Predictive Price Increase Solution as the 2023 Product of the Year award winner. The award was presented by CUSTOMER magazine.
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Finding the right CDP can help unlock the value of your customer data. This eBook offers guidance on choosing, deploying, and utilizing a CDP, along with a case study on how one bank put data into action to forge stronger connections with customers.
Customer Think
MARCH 15, 2023
67% of warehouses in a recent survey said they’re considering adopting new technologies to speed up inventory management processes. Is your retail store implementing agile and reliable inventory control?
MyCustomer Experience
MARCH 15, 2023
Sabio We’re finding that one of the biggest CX challenges that our clients face is working out exactly how to capture, organise and act on. 15th Mar 2023 By Kevin McGachy Head of Solutions
Customer Think
MARCH 15, 2023
As the new year gets fully underway, it’s an ideal time for business owners to evaluate their current strategies. You need a clear plan for this, however.
Customer Think
MARCH 15, 2023
Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and dislikes, as well as what you have to offer each other.
Speaker: William Haas Evans - Principal Consultant, Product Strategy Practice Lead, Kuroshio Consulting
In this webinar, we'll explore product strategy obstacles and present practices to overcome them while driving clarity and alignment across your executive team.
Customer Think
MARCH 15, 2023
From state-sponsored Chinese hackers targeting telecom operators to the breach of a major Russian bank, cyberattacks continue to impact the world in new ways. These examples come from just the past month or so, but looking at any time over the past decade will tell a similar story.
Customer Think
MARCH 15, 2023
Traditional banks have struggled to get their arms around the new generation of online-only banks and digital financial services that millennials love.
Customer Think
MARCH 15, 2023
Whether it’s damage, loss, or porch piracy — last-mile anxieties are increasing for shoppers and merchants alike. In 2022, an estimated 260 million delivered packages were stolen in the U.S., according to a report from SafeWise—up from 210 million the year prior.
Customer Think
MARCH 15, 2023
Remember when a person would answer a company phone? I found myself shocked recently when a live human answered. “Um, Um, Hello?? Are you a real person?”
Speaker: Matt LeMay - Product Coach and Consultant, Author of Product Management in Practice and Agile for Everybody
In this webinar, internationally recognized product leader Matt LeMay walks through the most common impediments to creating an outcome-focused product team and provides practical and actionable guidance for moving through them quickly and fearlessly.
Customer Think
MARCH 15, 2023
As has been understood for decades, every year, the average b2b and b2c company loses 20 to 40 percent of its customers. Today, for on-line companies the rate of customer churn can be significantly higher (and faster).
Customer Think
MARCH 15, 2023
API-based solution that enables product managers and marketers to customize and launch a persistent in-app notifications experience in minutes News
Customer Think
MARCH 15, 2023
Today’s interview is with Des Traynor, Chief Strategy Officer and Co-founder at Intercom. Des joins me today to talk about some research they recently conducted around customers’ communication preferences and what that means. We then go on to talk abou.
Customer Think
MARCH 15, 2023
Introduces seven new platform capabilities to help sales leaders unlock seller productivity, increase deal velocity and conversion rates, and improve rep participation and attainment News
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!
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