Adrian Swinscoe
MARCH 15, 2023
This is a guest post by Dominic Fitch at Impact International. There is no denying that the world of business is evolving at an incredibly fast […] The post Five forward-looking skills for the future generation of leaders first appeared on Adrian Swinscoe.
Callminer
MARCH 15, 2023
Read this blog to better understand conversation intelligence, how it works, its benefits, and what to look for when selecting a conversation intelligence platform.
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Customer Think
MARCH 15, 2023
We’ve had to redefine a lot about the workplace in recent years, but that doesn’t mean we have to adjust the standards and expectations we set.
Bill Quiseng
MARCH 15, 2023
Instead of “Hire for attitude, not aptitude” or “Hire for personality, train for skills”, remind yourself when you recruit to Select for passion, not past performance. You hire an employee. At some point, before employees start or while they begin working, they may think that you could be a top-down, one-way, “I know everything, you know nothing” command-and-control dictator.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
MARCH 15, 2023
67% of warehouses in a recent survey said they’re considering adopting new technologies to speed up inventory management processes. Is your retail store implementing agile and reliable inventory control? Inventory control isn’t just for operational efficiency – it benefits your product returns and security processes.
CSAT.AI
MARCH 15, 2023
With all the talk of Gen Z vs Boomers or the differences between Gen Z and Millennials, it’s important not to forget the most awesome Generation – Generation X. They have significant buying power and might be the core customer base of a brand. As such, it’s important to understand the buying behavior of this generation and how to reach them.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CX Network
MARCH 15, 2023
Shelby Mitchell explains the practical steps that need to be taken to design digital UX for customers with disabilities
Customer Think
MARCH 15, 2023
Whether it’s damage, loss, or porch piracy — last-mile anxieties are increasing for shoppers and merchants alike. In 2022, an estimated 260 million delivered packages were stolen in the U.S., according to a report from SafeWise—up from 210 million the year prior.
The Customer Service Blog
MARCH 15, 2023
Customers with energy prepayment meters will no longer be charged an extra premium, following an announcement by the Chancellor of the Exchequer Jeremy Hunt in his budget speech. He is to end the so-called 'prepayment premium', saving four million households around £45 a year on their energy bills. The Treasury estimates the change will cost the taxpayer £200 million.
Customer Think
MARCH 15, 2023
(This month's Research Round-Up features two recent studies that examine the state of account-based marketing. One is the 2022 ABM Benchmark Survey by Momentum ITSMA and the ABM Leadership Alliance, and the second is the ABM Census 2022 survey by.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Execs In The Know
MARCH 15, 2023
Contact center automation is a powerful tool that can help businesses improve customer experience, reduce costs, and increase efficiency. However, automation can go wrong when implemented incorrectly, or human intervention is necessary. Here are four examples of problems that occur when automation goes wrong and how to avoid them. Automation goes wrong when you lack human involvement.
Customer Think
MARCH 15, 2023
Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and dislikes, as well as what you have to offer each other.
Execs In The Know
MARCH 15, 2023
Happy customers are key to sustaining a thriving business, and achieving this depends greatly on providing exceptional customer service. To surpass their expectations, you need to stay ahead of the game. Fortunately, in partnership with ACT (Advanced Call Center Technologies), we have just released our CX Leaders Trends & Insights: 2022 Corporate Edition report which is aimed at empowering brands with the knowledge and insights needed to accomplish this.
Customer Think
MARCH 15, 2023
As the new year gets fully underway, it’s an ideal time for business owners to evaluate their current strategies. You need a clear plan for this, however.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
ModSquad
MARCH 15, 2023
Part 1: How FTE Raises Your True Hourly Rate How To Know if You are Paying Too Much? One sure sign that you are overpaying for outsourcing? Paying for full-time equivalents (FTE). That is, paying for outsourced CX help in full-time blocks: 8 hours per day, 5 days per week. We all know intuitively that 8 hours on the job doesn’t mean 8 hours working on your CX project.
Customer Think
MARCH 15, 2023
From state-sponsored Chinese hackers targeting telecom operators to the breach of a major Russian bank, cyberattacks continue to impact the world in new ways. These examples come from just the past month or so, but looking at any time over the past decade will tell a similar story.
The DiJulius Group
MARCH 15, 2023
Creating a customer service revolution doesn’t have to be complicated. It’s actually pretty simple. It requires effort and a willingness to view your company and employees from the customer’s perspective. The number-one thing to remember about customer service excellence is that you’re in the customer perception business. It doesn’t matter what you think about your.
Customer Think
MARCH 15, 2023
Traditional banks have struggled to get their arms around the new generation of online-only banks and digital financial services that millennials love. Without the need for expensive retail store-fronts, easy-to-use mobile apps, and better offerings, it’s easy to see why the cell phone generation is abandoning old-style financial institutions for a better alternative.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
MyCustomer Experience
MARCH 15, 2023
Sabio We’re finding that one of the biggest CX challenges that our clients face is working out exactly how to capture, organise and act on.
Customer Think
MARCH 15, 2023
As has been understood for decades, every year, the average b2b and b2c company loses 20 to 40 percent of its customers. Today, for on-line companies the rate of customer churn can be significantly higher (and faster). When a repeat or long-time customer defects, the negative effect on profit is substantial.
Hodusoft
MARCH 15, 2023
IP PBX Software Statistics & Trends: An In-depth Analysis If you’re considering investing in IP PBX Software , then you may have a lot of questions in your mind right now. Some of them are likely to be: “Will IP PBX software be the right solution for my business?” “What’s the growth potential of the global IP PBX software market?” “Which industries are more likely to benefit from IP PBX software?
Customer Think
MARCH 15, 2023
Remember when a person would answer a company phone? I found myself shocked recently when a live human answered. “Um, Hello?? Are you a real person?
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Customer Think
MARCH 15, 2023
Today’s interview is with Des Traynor, Chief Strategy Officer and Co-founder at Intercom. Des joins me today to talk about some research they recently conducted around customers’ communication preferences and what that means. We then go on to talk abou.
Customer Think
MARCH 15, 2023
Introduces seven new platform capabilities to help sales leaders unlock seller productivity, increase deal velocity and conversion rates, and improve rep participation and attainment
Customer Think
MARCH 15, 2023
API-based solution that enables product managers and marketers to customize and launch a persistent in-app notifications experience in minutes
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