Totango
JUNE 4, 2021
Use These Great Customer Engagement Ideas to Increase Retention. Engagement is key to retention and referrals. Here are seven great customer engagement ideas you can easily put into practice. We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs.
Hodusoft
JUNE 4, 2021
For most customers, banking is a part of everyday habit. Going to the ATM for ready cash, using debit and credit cards for purchases and monthly bill payments, transferring money to family and friends, the list is long. Customers share a relationship with their bank that runs for years, and sometimes through life. With countless transactions taking place each day meeting customer expectations with finite people at the other end is challenging.
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The Customer Service Blog
JUNE 4, 2021
As pandemic restrictions start to be relaxed, the subject of travel and tourism has recently hit the headlines. But just before global lockdown began in spring 2020, some fascinating research was published which revealed that customer service levels in tourism have fallen significantly across the entire sector. The research by The Institute of Customer Service shows that customer service levels in the UK have dropped across nearly all sectors of business - and this was especially the case in tra
Zendesk
JUNE 4, 2021
A highly motivated and inspired sales team is essential to your company’s growth and revenue. But working in sales can be difficult. Nearly all sales representatives experience challenges during at least one stage of the sales cycle, according to Zendesk research. Sales agents also face many rejections from leads, which, naturally, leads to discouragement.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Qualtrics
JUNE 4, 2021
According to our latest research, in-person events will overtake virtual events in popularity by 2022. Explore the findings of our global report, including what they mean for your region, and why a 'hybrid' event model will be most successful going forward. A hybrid event model that combines both online and offline options for attendees is likely to be the most effective way to engage prospects and customers moving forward.
UJET
JUNE 4, 2021
Ready to modernize your own contact center? Get the jump on your competitors by downloading our free Digital Transformation Roadmap. The concept of digital transformation isn’t new. But for businesses that rely on customer service and experience as a competitive advantage, COVID-19 has underscored the need for digital transformation frameworks that can definitively help these complex changes succeed.
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