Intercom, Inc.
JUNE 28, 2021
This year has brought many joys and challenges for the LGBTI+ community – from new online spaces, to coming out stories, to a renewed commitment to elevate Black trans and queer voices. At Intercom, we’re proud of our thriving, inclusive employee group for LGBTI+ employees and allies, aptly named InterProud. Each June, Pride is a time for learning, reflection, and celebration within Intercom.
The Belding Group
JUNE 28, 2021
The Customer Is Always Right. Right? Well, Not Really Most everyone has heard the old maxim from Harry Gordon Selfridge, “The customer is always right.” Most everyone, of course, also recognizes that this really isn’t true. Sometimes the customer can be dead wrong. It is, in fact, one of the four myths that holds […]. Shaun Belding | www.shaunbelding.com.
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Customer Think
JUNE 28, 2021
In November 2019 perhaps you caught this article: “To CDP or NOT – 3 tips – then you decide.” The main takeaway – the CDP space is a quasi-market with a mixed bag of firms coming from different lineages and different levels of capability, maturity, and focus. The conclusion: buyer beware and standby. That was […].
Shep Hyken
JUNE 28, 2021
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. America’s Best Customer Service Companies by Newsweek. (Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Myra Golden Media
JUNE 28, 2021
Is your team dealing with increased irritability from customers? Do your people struggle to get angry customers to back down? If so, have your employees watch this video before they talk to their next angry customer. Disarming demanding customers takes psychology, and I break it down for your team right here. If you need more help getting angry customers to back down, send your team to my online De-escalation Academy.
Totango
JUNE 28, 2021
A f reemium strategy forms a foundation for SaaS marketing, but it’s often used without being understood. Here’s a closer look at the basics. We’ll define what a freemium strategy is. We’ll contrast it with the similar-sounding but distinct concept of a free trial strategy. And we’ll consider the role automation plays in deploying and optimizing freemium strategy.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
PeopleMetrics
JUNE 28, 2021
A Voice of the Customer (VoC) program driven by thoughtful and thorough strategic planning will not only help you achieve your customer experience objectives -- it has the power to positively transform your business time and time again. In this session, customer experience experts walk you through a best practices framework for developing your customer experience strategy around shared goals, survey design, data accessibility and more.
Customer Think
JUNE 28, 2021
As software buyers and users, the way we evaluate our experience hasn’t changed. We value strong product innovation, support when problems arise, and a great product experience. Most valuable is a vendor that truly cares about our goals, ambitions and results, and isn’t just waiting for the next invoice. However, when we consider our past […].
C3Centricity
JUNE 28, 2021
Web design is a variable that changes as fast, if not faster than we can get our latest creation published! In just the past twelve months, digital adoption has expanded five to ten times faster than was expected, thanks to the pandemic and lockdowns. This, together with the increased economic uncertainty and loss of predictability, has driven customers online in ever greater numbers.
Customer Think
JUNE 28, 2021
Digital businesses are in pursuit of new ways to transform data at the speed of business. They rely on AI-enabled technologies to unbolt the true potential of data and leverage the insightful information to make decisions. Business users can rely on myriad data integration processes without additional resources and cost. In this blog post, you’ll […].
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
1 to 1
JUNE 28, 2021
There’s no denying the vital role contact centers play in brands’ ability to meet customer needs quickly and efficiently. When done well, centers offer seamless experiences by connecting customers with the information they need – whether it’s via an agent or through automated technology – when and how they need it. In the past, the term “ contact center ” has conjured up images of servers and staff sitting in a brick-and-mortar location.
Customer Think
JUNE 28, 2021
Every year we see many new technological advancements that somehow make our life better and easier. Especially for business owners and techies the new update and upgrades are pretty exciting. It’s pretty cool though how all these techs we have today can impact the lives of people. When it comes to computers such as desktops […].
Lightico
JUNE 28, 2021
Credit union products and services tend to be extremely similar. Applying for a loan, getting a credit card, and taking out a mortgage — these things don’t vary much. That’s why in recent years, institutions have prioritized the member experience. A positive member experience can be characterized by many things, but one of the main ones is the ability to digitally complete transactions faster.
Customer Think
JUNE 28, 2021
The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined. The reason is — as the social life is disrupted by the COVID-19 crisis, people do not have as much access to entertainment as they used to, which gave rise to the […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
JUNE 28, 2021
It was in 1955 that C. Northcote Parkinson published a humorous satirical article in the Economist, which described the natural tendency in the administration and bureaucracy of organisations, for officials to make more work for each other. This commonplace observation that work expands so as to fill the time available for its completion, is generally […].
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