The DiJulius Group

OCTOBER 4, 2023

Among The DiJulius Group’s consulting clients is Standard Aero, one of the world’s largest independent maintenance, repair, and overhaul providers for business aviation, commercial aviation, military, and industrial power customers. Like a growing number of organizations, it has a Customer Advisory Board (CAB). I had the good fortune of recently speaking at Standard Aero’s annual.

Innovation 76

Innovation Voice of the Customer Customer Satisfaction Customer Experience 76

Qmatic

OCTOBER 4, 2023

The stream of patients is always dynamic in hospitals, outpatient clinics, and laboratory testing facilities, increasing the importance of actively working with patient flow management. The volume of patient visits may fluctuate drastically and be highly unexpected, for example, in emergency rooms, while in other areas, it may be more balanced and anticipated, like at a dermatology clinic or dental office.

Hospitality 74

Hospitality Hospitality 74

Customer Think

OCTOBER 4, 2023

In most service environments, between 20 and 30 percent of serious points of pain (POP) for customers are also POP for service employees.

Sales 74

Sales Customer Loyalty Technology Technology 74

MyCustomer Experience

OCTOBER 4, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

CX 72

CX Customer Experience 72

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Zonka Feedback

OCTOBER 4, 2023

The success of your business largely depends on understanding intricate patterns of consumer behavior and industry trends. Conducting market research can help to discover both big and small details about the market and make data-driven decisions. It allows you to make smart decisions by understanding things that others might overlook.

59

59

CX Network

OCTOBER 4, 2023

Andrew Kokes covers the best practice that needs to be considered to avoid making detrimental mistakes with generative AI

AI 67

AI CX 67

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? 7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Zendesk

OCTOBER 4, 2023

Olivia is a customer service agent at a bustling, understaffed customer service department. She primarily responds to written support requests, like emails and chats, and can handle 30 to 50 messages per shift. However, her capacity often fluctuates based on the complexity of the tasks. To free up her time, bots quickly answer customer questions or acknowledge receipt of the query and when customers can expect a reply.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

CX Network

OCTOBER 4, 2023

Andrew Carothers, senior digital experience leader for Cisco, outlines five steps to successfully orchestrating CX

CX 57

CX 57

MyCustomer Experience

OCTOBER 4, 2023

AI in Marketing: The Good, the Challenges, and Its Impact on Us All Salesforce’s Dreamforce 2023 event and its emphasis on AI have me.

AI 52

AI 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Knowmax

OCTOBER 4, 2023

The 8 best Google Docs Alternatives For 2023 1. Knowmax 2. Confluence 3. Quip 4 Dropbox Paper 5. Zoho Docs. 6 Notion 7. Slite 8.

Customer Experience 52

Customer Experience 52

MyCustomer Experience

OCTOBER 4, 2023

In today's intricate and fiercely competitive market, what might seem like a straightforward question holds the potential to determine.

52

52

Intercom

OCTOBER 4, 2023

What do all the best customer support teams have in common? An obsessive commitment to creating a great customer experience is a good first step, but that will only get you so far without one crucial ingredient: rigorous reporting on key customer service metrics. Knowing how to find the signal in the data noise is what allows the best support teams to keep providing quality customer service, high customer satisfaction, and a high-performing team.

AI 97

AI Customer Service Net Promoter Score Scorecard 97

Hodusoft

OCTOBER 4, 2023

11 Ways to Reducing Communication Costs with Internet Telephony Solutions In today’s competitive landscape, cost efficiency has become a key driver of profitability and sustainability. Managing the cost per call is a paramount challenge for contemporary businesses across various industries. As per industry standards, an acceptable cost per call could range anywhere from $2.70 to $5.60.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.