Beyond Philosophy

DECEMBER 14, 2023

In a meeting with a long-time client, I learned how pleased they were with their repeat business, which they saw as loyal customers coming back for more. However, when they showed me the repeat business stats, what I saw wasn’t loyalty; it was inertia. I knew these customers would leave my client when the competition had a good enough offer. Now, some of you might be scratching your heads, wondering what I am talking about.

Social Media 89

Social Media Customer Loyalty Technology Technology 89

CommBox

DECEMBER 14, 2023

In the dynamic landscape of today’s fast-paced digital world, businesses are in a perpetual pursuit of cutting-edge solutions to elevate customer satisfaction. One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots. These AI-powered conversational agents are reshaping the very fabric of how companies engage with their customers.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. “They knew everyone’s name, they anticipated what they needed.” He’s keenly aware that customer experience has changed a lot since broke out of br

AI 69

AI Customer Service Retail Innovation 69

Customer Think

DECEMBER 14, 2023

As the first quarter of 2024 dawns, the long-anticipated deprecation of third-party tracking through cookies by Google Chrome will become a reality. This seismic shift will compel publishers and brands to pivot towards alternative methods for gathering consumer data, with a notable focus on direct consumer interactions, commonly referred to as first-party data.

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Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Doing CX Right

DECEMBER 14, 2023

Award-winning author and leadership expert, Mark Sanborn and Stacy Sherman discuss how to consistently deliver positive emotion and go beyond ordinary service based on 4 principles of "The Fred Factor." The post The Fred Factor Effect: Transforming CX from Ordinary to Exceptional appeared first on Doing CX Right.

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CX 52

Zendesk

DECEMBER 14, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Apizee Apizee (Support) is a remote assistance video chat that enables customer service teams to increase customer satisfaction. Apizee enhances sales and support performance, allowing for streamlined resolutions, even in intricate scenarios. This platform amplifies human connections, fostering clearer understanding.

AI 52

AI Social Media Compliance Contact Center 52

Help Scout

DECEMBER 14, 2023

In the past year, we evolved the Help Scout brand and learned a lot in the process. While each journey is unique, here are some steps any team can take to make big changes happen, quickly and at scale.

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Customer Think

DECEMBER 14, 2023

The contact center space is under a lot of pressure right now. As things stand, the status quo doesn’t look sustainable.

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Contact Center Customer Experience 58

MyCustomer Experience

DECEMBER 14, 2023

Navigating the New Era of Customer Loyalty: AI Strategies for Maximizing High LTV Customer Retention In an era where growth is no longer.

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Customer Retention AI Customer Loyalty 52

Customer Think

DECEMBER 14, 2023

As a consultant and advisor to enterprise brands, I have seen firsthand the transformative potential of natural language interfaces (NLIs) such as conversational AI and chatbots on the customer experience. These technologies offer a more intuitive and human-like way for customers to interact with brands, streamlining the customer experience and driving increased satisfaction and loyalty.

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Customer Experience AI Technology Technology 68

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

MyCustomer Experience

DECEMBER 14, 2023

Listen to the Podcast Here. In a meeting with a long-time client, I learned how pleased they were with their repeat business, which they.

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Customer Think

DECEMBER 14, 2023

Daniel Webster once wrote, “If all my possessions were taken from me with one exception, I would choose to keep the power of communication, for by it I would soon regain all the rest.” Truer words were never spoken. The words we choose in life make a difference.

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Customer Service 63

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. You can check out the first three parts of our series in our blog section. This last part will discuss how you can strategically navigate analytics and reporting by monitoring and tracking with the right analytics tools and reporting structures.

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Manufacturing Sales Predictive Analytics Data Mining 26

Customer Think

DECEMBER 14, 2023

It has been for everyone to see that how people in the modern age interact with media and technology has been profoundly transformed. Do you know why? Well, we have a voice search to thank for this change. Voice search has emerged as a transformative force, reshaping how consumers interact with information and services.

Customer Experience 63

Customer Experience Technology Technology 63

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SurveySensum

DECEMBER 14, 2023

NPS has long been a go-to metric for businesses seeking to gauge customer loyalty and satisfaction. However, as businesses adapt to changing consumer behaviors and expectations, a critical question emerges – ‘ Is NPS still relevant in the ever-changing business environment? ’ If you have wondered the same and are still sending NPS surveys JUST because everyone is doing it, then you are not alone.

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NPS Customer Experience Customer Satisfaction Actionable Insights 52

Customer Think

DECEMBER 14, 2023

Celebration and family time define the Christmas season. At this time of year, presents that help people feel like they have a place in something bigger than themselves are in high demand. Offering picture-printed presents on your web-to-print platform has the ability to turn the tables in this very competitive sector.

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Intercom

DECEMBER 14, 2023

Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast. If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. When ChatGPT made its grand entrance, it shook the entire tech industry to its core.

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AI Start-ups Legal Technology 98

Customer Think

DECEMBER 14, 2023

An earlier version of this article was initially published on LinkedIn. Most traditional sales training primarily involves the teaching of technique – for example, prospecting techniques, discovery techniques, questioning techniques, qualifying techniques, presenting techniques, demonstration techniques, objection handling techniques, and so on.

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Sales 45

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail