Inside Customer Service

MAY 19, 2022

It started as a typical, busy Wednesday. Then a miracle happened. A half-day event got cancelled. Another meeting was rescheduled for a different day. My calendar was suddenly wide-open. It was tempting to fill that found time with more work. I took my dog to the beach instead. We had a lot of fun. I was present, and didn't look at my phone, except to take a picture of my dog, Dublin, enjoying herself.

Social Media 130

Social Media Start-ups Customer Service 130

Beyond Philosophy

MAY 19, 2022

We are in a bit of a subscription economy. You can subscribe to almost anything, anytime, anywhere. So today, I want to talk about the subscription economy, why it is so popular with customers, and the organizations that offer them. . We discussed this idea of subscriptions on a recent podcast. I got interested in it because it involves my favorite company: Apple.

Gaming 89

Gaming Start-ups CX Customer Experience 89

Lumoa

MAY 19, 2022

Online shopping has become the norm across a wide range of industries and this practice is still on the rise. Retailers need to assess all of the potential variables impacting the performance of their shopping apps to be successful and customer reviews allow them to collect feedback directly from the source. According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into accou

Non-Profits 83

Non-Profits Retail Customer Satisfaction Sales 83

Zendesk

MAY 19, 2022

If you’ve ever taken sales training of any kind, you know that mastering sales vocabulary is shockingly difficult. Many sales terms sound interchangeable when, in fact, they mean drastically different things. And with an enormous number of sales words thrown around casually or used incorrectly each day, it’s no wonder even sales experts get confused sometimes.

Sales 98

Sales Non-Profits B2C CRM 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Zonka Feedback

MAY 19, 2022

Surveys are a great way to collect Customer Feedback and know what your customers feel about their experience with your products, services, and organization. When you get this vital information, you can improve your business, follow customers’ opinions to make the right business decisions, enhance your strengths and USPs, work on your weaknesses, resolve customer issues, and prevent churn.

Customer Feedback 98

Customer Feedback 98

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. From good old headsets to online chat functionality, social media posts, and cloud-based management systems, the contact center technology your company employs makes a big difference to customer satisfaction (CSat) scores and agent retention.

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. From good old headsets to online chat functionality, social media posts, and cloud-based management systems, the contact center technology your company employs makes a big difference to customer satisfaction (CSat) scores and agent retention.

Contact Center 67

Contact Center Technology Technology Artificial Intelligence 67

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. Nearly 56% of global firms have adopted AI within one or more functions, with the trend rapidly growing. Moreover, the demand for digitization and automation has risen steadily during the pandemic, with post-COVID growth set to rise as well. With nearly two-thirds of companies increasing their investment in AI over the next few years, multiple use-cases are being implemented across indust

AI 52

AI Sales Artificial Intelligence ML 52

MyCustomer Experience

MAY 19, 2022

RSMEs have had to clear many hurdles over the past two years, culminating in a very different commercial landscape – and customer pathway –. 9th Jun 2022. By John Cheney CEO.

CRM 52

CRM 52

SugarCRM

MAY 19, 2022

Artificial intelligence (AI) has come a long way since buttons and formulas on an oversized computer. Today, AI is responsible for everything from smart assistants to manufacturing to self-driving cars—and sales and marketing have been early adopters. Today, companies use AI to predict customer behavior, serve more people, better target campaigns, forecast trends, etc.

AI 26

AI Artificial Intelligence Sales Manufacturing 26

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

MyCustomer Experience

MAY 19, 2022

AWe are in a bit of a subscription economy. You can subscribe to almost anything, anytime, anywhere. So today, I want to talk about the. 19th May 2022. By Colin Shaw Founder & CEO.

52

52

Intercom

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics.

Customer Service 52

Customer Service Start-ups ML Engineering 52