ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. It is fair to say that it has been possible for some time. Many organisations have invested in marketing platforms, for example. However, there is a niggling problem. The investment may have been made, but few marketers are really getting full satisfaction from those investments.

Gaming 124

Gaming Technology Technology Customer Experience 124

Customer Think

JULY 4, 2023

In a time of rapid change and intense competition, it is crucial for companies to adapt to the digital revolution, and manufacturing companies are facing significant transformations. The importance of embracing digitalization and automation for manufacturing companies to survive and thrive in the modern business world has never been bigger.

Manufacturing 98

Manufacturing Technology Technology 98

MyCustomer Experience

JULY 4, 2023

While the world swings wildly from celebrating the achievements of AI to worrying about it taking over, it is mind-boggling that some of us.

AI 105

AI 105

CX Network

JULY 4, 2023

Assessing the current state of the data landscape and looking at how customer data, trust and technology intertwine 

CX 98

CX Technology Technology 98

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Customer Think

JULY 4, 2023

Do you want to learn how to give people the best experience possible when they visit your site? If so, you’re in the right place! If customers are unhappy with their purchase, they will look for a competitor that fills the gaps, which isn’t good for your reputation, profits, and churn rate.

Customer Loyalty 71

Customer Loyalty 71

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average. These compelling numbers underscore the importance of customer experience and emphasize that it should not be taken lightly.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Due to COVID-19 our shopping behavior and preferences did change. We started shopping online more because it was safe at that moment. But later on, it became convenient too. Online shopping became more popular. But is it still the same? According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores.

Retail 52

Retail Touchpoint Social Media Customer Survey 52

Customer Think

JULY 4, 2023

U$ 402bn is on the table for brands that simplify their CX and EX – here’s why Think about it for a moment. Brands that make their experiences too complicated are missing out on $402 billion in untapped opportunities. This is the message from research at the turn of last year by Siegel+Gale.

CX 63

CX Customer Loyalty Customer Experience 63

SurveySensum

JULY 4, 2023

Due to COVID-19 our shopping behavior and preferences did change. We started shopping online more because it was safe at that moment. But later on, it became convenient too. Online shopping became more popular. But is it still the same? According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores.

Retail 52

Retail Touchpoint Social Media Customer Survey 52

Customer Think

JULY 4, 2023

For all the talk about customer-centricity, some businesses ironically downplay the actual voiceof the customer. They chase trends and make investments without fully considering how theseinitiatives will transform the customer experience. That’s h.

Voice of the Customer 58

Voice of the Customer Customer Experience 58

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! The adoption of bots is skyrocketing as their benefits for both customers and organizations become increasingly clear. On the one hand, chatbots improve the customer experience with 24/7 availability, instant responses, and personalization.

ML 52

ML AI Start-ups Machine Learning 52

Customer Think

JULY 4, 2023

How would you differentiate your brand from others if you are in a retail business? If you think that the products and their price is the answer, then you are wrong. The customer experience has become the number one reason for helping buyers choose a brand for their shopping.

Retail 58

Retail Customer Experience Technology Technology 58

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average. These compelling numbers underscore the importance of customer experience and emphasize that it should not be taken lightly.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Customer Think

JULY 4, 2023

One of the things we enjoy most about customer experience design for the aviation industry is tackling its unique complexities. And there are many complexities! With more than 4.17 million Americans planning to fly for the Fourth of July holiday, and w.

Customer Experience 58

Customer Experience 58

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Logicalware

JULY 4, 2023

Welcome to our Who’s Who series, where we introduce you to the wonderful people who work at Puzzel and explore their roles, achievements and impact. From chess players to trained chefs, globetrotters and code geeks, our diverse team is full of talent and expertise worth sharing. “I love having the opportunity to influence, and I am motivated by creating good solutions together with the employees.” With a great passion for food, art and IT: Say hello to Elin, Puzzel’s Chief P

Innovation 52

Innovation 52

Customer Think

JULY 4, 2023

Do you know where your ideas, behaviors, and choices come from? Every thought we have comes from our existing neural circuitry, as does everything we do or we’re curious about. What we hear others say is a translation from our existing neural circuitry.

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58

MyCustomer Experience

JULY 4, 2023

In a historic first, Sabio Group ignited a spark of digital innovation in the heart of Scotland recently. The inaugural Scottish edition of. 4th Jul 2023 By Joe O'Brien Global Corporate Communications and PR.

AI 52

AI Innovation 52

Customer Think

JULY 4, 2023

Many customers are suffering right now with high inflation and interest rates.Now, while that is easy to say and observe, it’s often hard to quantify what that means, in practice, and how many customers are being materially affected. However, over the.

Technology 52

Technology Technology 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Zonka Feedback

JULY 4, 2023

Want to measure & improve your Helpdesk Customer Experience? Check out this blog to find quick tips to get started. Exceptional Customer Service is no longer just a luxury; it's a necessity. So much so that the value of a great Customer Experience and service has surpassed factors like price and product. Some studies even suggest that more than 85% of customers are willing to pay more for a better service.

Customer Experience 52

Customer Experience Customer Service 52

Customer Think

JULY 4, 2023

Let’s take a minute to analyze the evolution of the typical consumer. After hunkering down and shopping online, they’re back to perusing physical stores almost as much as they did pre-pandemic. However, they’re approaching in-store shopping from a new perspective. As e-commerce grew, so did customers’ expectations for informed and convenient shopping.

E-commerce 52

E-commerce Retail Technology Technology 52

SugarCRM

JULY 4, 2023

A growing number of businesses today focus on providing exceptional customer service. Thus, finding good customer service software is one of the main challenges faced by companies of all sizes, regardless of their profile. If you’re also wondering which are the ingredients that make such software worthy of your attention, you’re in the right place.

Customer Service 26

Customer Service Social Media CRM Omnichannel 26

Customer Think

JULY 4, 2023

You can’t succeed without a clear objective, but success also requires a plan for enacting the necessary actions required to achieve the objective.

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58

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

Execs In The Know

JULY 4, 2023

In today’s fast-paced and hyper-connected world, exceptional customer experiences (CX) have become the holy grail for businesses striving to thrive in competitive markets. And at the forefront of this quest stands inspiring CX leaders, the driving force behind transforming mundane transactions into memorable interactions. Often, the leaders we remember the most are the ones who inspire us to take action or to better ourselves and make an impact.

CX 97

CX Start-ups Customer Experience 97