Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . This article explores Totango’s workflow integrations including Segment and Zapier, but these are just a few of the ways you can automate and streamline your workflows with Totango.

Social Media 118

Social Media Start-ups Technology Technology 118

Kerry Bodine

APRIL 7, 2021

Hard-hitting content. Sessions that fit into your workday. Our two-part virtual bootcamp delivers a practical primer on journey mapping that you can immediately put into action for your organization. Part 1: Introduction to Journey Mapping. This introduction will help you build a solid understanding of the journey mapping methodology and how you can apply it to specific business challenges.

Customer Journey Map 62

Customer Journey Map 62

Zendesk

APRIL 7, 2021

The future of retail probably won’t be the awkward ballet of head-counting, hand-sanitizing, and anxiety it is now—and thank goodness for that. But, adaptable creatures we are, people took to some of the changes made throughout 2020, getting especially comfortable with digital enhancements to the retail experience: like virtual wine tastings to go with an uptick in wine purchases (no judgement) or pantry items from Michelin-starred restaurants.

Retail 64

Retail CX Innovation Gaming 64

Intercom

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support ; you need to provide high-quality experiences, every time.

Scorecard 64

Scorecard Start-ups Customer Expectations Customer Service 64

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

The DiJulius Group

APRIL 7, 2021

The vaccine everyone needs! A gathering of revolutionaries committed to changing the world by creating a customer service revolution. The Customer Service Revolution conference is BACK and in person October 5th & 6th in Cleveland, the customer service capital of the world! We are so excited to announce the incredible lineup for the 2021 Customer.

Customer Service 59

Customer Service Customer Experience 59

VOZIQ

APRIL 7, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. This edition of VOZIQ’s Customer Intelligence Newsletter includes a handful of resources containing ideas and action plans in the post-crisis world and to prepare for the future while still keeping your customers at the forefront.

Customer Retention 52

Customer Retention Entertainment Customer Loyalty CRM 52

VOZIQ

APRIL 7, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. . This edition of VOZIQ’s Customer Intelligence Newsletter includes a handful of resources containing ideas and action plans in the post-crisis world and to prepare for the future while still keeping your customers at the forefront. .

Customer Retention 40

Customer Retention Entertainment Customer Loyalty CRM 40

The Contact Company

APRIL 7, 2021

With 79% of consumers citing live chat as their preferred customer service contact method, the medium is only increasing in popularity. So, why is live chat important and how can you make sure your brand is doing it right?… Why it’s important 1.Meets customer expectation With a study by EConsultancy showing that 79% of customers favour live chat due to its instantaneous nature, offering this customer service channel is no longer a ‘nice to have’; it’s a necessity. 2

Customer Service 40

Customer Service AI Customer Expectations Customer Experience 40

Qualtrics

APRIL 7, 2021

As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal, chats with Charlene Li, entrepreneur, analyst, and best-selling author, about predicting the future, choosing how to show up at work, and finding your own voice as a thought leader. Listen to the complete podcast episode of Breakthrough Builders with Charlene Li.

Non-Profits 26

Non-Profits Education Innovation Customer Experience 26

Kerry Bodine

APRIL 7, 2021

Hard-hitting content. Sessions that fit into your workday. Our two-part virtual bootcamp delivers a practical primer on journey mapping that you can immediately put into action for your organization. Part 1: Introduction to Journey Mapping. This introduction will help you build a solid understanding of the journey mapping methodology and how you can apply it to specific business challenges.

Customer Journey Map 14

Customer Journey Map 14

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . This article explores Totango’s data file storage integrations including: Amazon S3, Dropbox, and Google Cloud Storage, but these are just a few of the ways you can integrate your data. .

Technology 62

Technology Technology Start-ups Customer Service 62

SugarCRM

APRIL 7, 2021

Your company grows, your marketing goals change, and you can’t keep working with the same basic email marketing tools. That’s great! There’s room for improvement in all organizations, and this might be the perfect time for you to consider moving from your old email marketing tool to a flexible marketing automation system, such as Sugar Market. Whether you found your ideal marketing automation provider or are still searching, migrating to new software must be founded on clear goals and you must f

CRM 43

CRM Start-ups Sales 43