Adrian Swinscoe
MAY 3, 2023
Today’s interview is with Ryan McDonald, Chief Scientist at ASAPP. Ryan joins me today to talk about his experience over the last 20 years in the […] The post The promise of generative AI in customer care and the challenges ahead – Interview with Ryan McDonald, Chief Scientist at ASAPP first appeared on Adrian Swinscoe.
Bill Quiseng
MAY 3, 2023
Business leaders are happy because customers were satisfied with their product or service. But that’s not good enough. Satisfied customers feel that their experience was good, not better, just average. Nobody raves about average. And satisfied customers will not return as soon as they find an experience that is better or a price that is less expensive.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TeamSupport
MAY 3, 2023
Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. As a matter of fact, research shows that 40% of customers stopped doing business with a company due to poor service. However the current economic climate is forcing more companies to make tough decisions regarding where to focus their resources.
CSAT.AI
MAY 3, 2023
Today we’re following up on our improper ticket closing blog. What happens to a ticket before it reaches the closing stage (if it ever does) impacts metrics and CX too. These are six ticket handling problems to avoid. 1) Assembly Line Service When the customer’s issue is assigned a number sometimes the customer themselves is left behind. Shuffling a ticket around in order to tick the boxes of a workflow without considering the customer is an example of poor ticket management.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
ProProfs
MAY 3, 2023
People have been using quizzes for centuries to test knowledge, starting from the days of ancient Greece. At that time, the assessments were restricted to oral exams. Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. This necessitates the use of refined tools for quizzing, whether for academic or business purposes.
The DiJulius Group
MAY 3, 2023
Creating actionable marketing strategies and ideas can make all the difference in getting your business noticed. But not all marketing is created equally, so you have to know what types apply to your particular enterprise. Today, digital marketing is what most people think of when they think about marketing. It includes social media platforms, email.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zendesk
MAY 3, 2023
You’ll want to be in the room(s) where it happens, and we’re not just talking about the inspirational keynotes and main-stage product announcements coming at Relate 2023. We’re betting those will prompt at least a gasp or a tear, but we know many of you are joining live to learn the how—not just the why—of customer experience. Start supporting customers with the latest and greatest in AI and automations.
ModSquad
MAY 3, 2023
It’s too early to call it a trend. But it isn’t an isolated incident either. Recently we’ve had a few companies come to us looking to ramp up short-term CX services quickly. The reason? They had recently slashed CX services to save money only to discover they needed coverage, and they needed it fast. Of course, this isn’t a problem for us. We’re the industry leader in ramping up services like customer support and content moderation quickly and efficiently.
Zendesk
MAY 3, 2023
Daniel Bilbao has experienced the startup world from all angles—co-founder, engineer, board member, and investor. He considers valuation an over-valued metric for evaluating startup success, and says founders need to sell their own product and try to kill their own deals as a stress test. With $8 million USD in ARR (annual recurring revenue), $14 million in revenue, and strong presence across the LATAM region, he must be doing something right.
Zonka Feedback
MAY 3, 2023
Build long-lasting relationships with your client by gauging their feedback with B2B Customer Satisfaction Surveys. Explore top B2B Customer Satisfaction Survey Questions, Templates and Tips in this article. When you are in a B2B business, ensuring a high level of Customer Satisfaction is not only vital to create long-lasting relationships with your clients, but is also necessary to attract more clients into the business.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Zendesk
MAY 3, 2023
No two customers are alike. Just as no interaction with any one customer is always the same. Various factors, both within and outside your control, can influence a customer’s emotions and require a different approach. With artificial empathy, you can now tailor experiences for how a customer is feeling at any given moment. It’s a level of personalization that goes beyond favorite channels or curated product pages—one that is easily scalable and deeply responsive to real-time change.
ProProfs
MAY 3, 2023
As a quiz maker, your purpose is not limited to creating quizzes. You’re also responsible for generating eye-catching questionnaires, targeting the right audience, securely storing the responses, analyzing the data, and more. But this is only possible if you have the right quiz maker tool. And when it comes to quiz maker tools, ClassMarker is a well-known and widely used platform for creating online quizzes and assessments.
The DiJulius Group
MAY 3, 2023
Creating actionable marketing strategies and ideas can make all the difference in getting your business noticed. But not all marketing is created equally, so you have to know what types apply to your particular enterprise. Today, digital marketing is what most people think of when they think about marketing. It includes social media platforms, email.
ProProfs
MAY 3, 2023
People have been using quizzes for centuries to test knowledge, starting from the days of ancient Greece. At that time, the assessments were restricted to oral exams. Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. This necessitates the use of refined tools for quizzing, whether for academic or business purposes.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CX Network
MAY 3, 2023
CX Network’s All Access Customer Communications Management brought together leading CX experts to discuss solutions to privacy, trust and data concerns
MyCustomer Experience
MAY 3, 2023
Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. After over.
Customer Think
MAY 3, 2023
Email marketing leader adds intuitive AI functionality to optimize email campaigns at scale
MyCustomer Experience
MAY 3, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Fonolo
MAY 3, 2023
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. It’s also what Fonolo Call-Backs do best. Reducing abandonment rates is a primary benefit of our call-back software and we’ve helped dozens of companies improve their KPIs by solving their abandonment rate problems.
ProProfs
MAY 3, 2023
Online quizzes provide a flexible, convenient, and cost-effective way to assess competency and engage audiences. SurveyMonkey is a popular option for creating professional-looking quizzes. It offers many top features, such as diverse question types, automated scoring, custom themes, and more. With that said, you may be better off with a SurveyMonkey alternative.
Expert insights. Personalized for you.
190 
Let's personalize your content