Heart of the Customer

SEPTEMBER 1, 2023

Looking to elevate your business networking and opportunities this fall? Look no further than the B2B conference. This season brings a host of exciting events tailored to enhance your professional growth and industry connections. With top-notch speakers, workshops, and cutting-edge insights, these conferences offer invaluable learning experiences. Learn about the latest trends, collaborate with industry […] The post 8 Best B2B Conferences To Attend in Upcoming Months appeared first on Hear

B2B 78

B2B Customer Journey Map Innovation CX 78

DMG Consulting

SEPTEMBER 1, 2023

Donna sheds light on speech and text analytics Donna explains why it’s important to look beyond the specific channels customers use to reach out. The post Donna sheds light on speech and text analytics appeared first on DMG Consulting.

Text Analytics 62

Text Analytics 62

Customer Think

SEPTEMBER 1, 2023

In a world where product differentiation is getting harder by the day, the battlefield for companies has shifted from the tangible to the intangible. Product features, price, and quality, though still critical, are no longer the sole determinants of a customer’s choice. Today, the emotional experience a brand offers has become paramount.

Customer Loyalty 64

Customer Loyalty 64

SurveySensum

SEPTEMBER 1, 2023

We live in a world where 93% of users don’t take any action before reading a review about a brand. In such a world, you can’t afford to know what your customer needs. The ideal method for getting this information, and possibly one of the oldest, is the customer survey. If used properly, customer surveys can make a whopping success out of your marketing campaign.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Customer Think

SEPTEMBER 1, 2023

Probably one of the worst shows streaming these days is Kobra Kai, but if you’re like me, you can’t look away. Naturally, being a Gentleman of a Particular Age™, the original Karate Kid movie was part of my growing up, so I was curious. In the modern iteration, the acting is atrocious, the dialog is [.

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Logicalware

SEPTEMBER 1, 2023

Whether you’re preparing for your next fiscal year, or focused on delivering stellar results this year, continuous improvement of systems and strategies is key to staying ahead and ensuring exceptional customer experiences. As a CX leader, you probably already understand the challenge of optimising systems, which can be time-consuming and sometimes leave you wondering where to start.

Customer Experience 52

Customer Experience Construction Case Management CX 52

MyCustomer Experience

SEPTEMBER 1, 2023

Business is about making money, so making sales is the fundamental process for producing income. The success of every business is dependent.

Sales 40

Sales 40

Customer Think

SEPTEMBER 1, 2023

At a time when technology is rapidly changing every aspect of our lives, it is not surprising that the healthcare sector is also undergoing a major transformation. Traditionally bound by physical boundaries and conventional practices, the healthcare industry is now embracing a new paradigm driven by technology-driven innovation.

Healthcare 64

Healthcare Innovation Technology Technology 64

Lumoa

SEPTEMBER 1, 2023

content Lumoa Product News for August 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! GPT now offers single summaries Lumoa GPT is the best way to quickly and accurately summarize your data. Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedba

Actionable Insights 157

Actionable Insights B2C Start-ups Customer Feedback 157

Customer Think

SEPTEMBER 1, 2023

“Consensus is the opposite of leadership.” Said by Mike Pence in the GOP debate on August 23rd. That sentence is the antithesis of how democracy works. And it’s certainly not true of how B2B buyers of complex solutions make decisions to buy.

B2B 49

B2B Customer Experience 49

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

SEPTEMBER 1, 2023

The world of strategy execution has been riddled with challenges. From ineffective communication to ineffective strategies, many barriers keep companies from reaching their goals. The crux of these problems often boils down to human behavior, engagement, and commitment. So, how do successful companies foster commitment and behavioral change across all levels?

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