Callminer

JULY 18, 2022

Read this post to learn how to hire top-notch call center agents using the right interview questions.

182

182

Intercom, Inc.

JULY 18, 2022

Our Co-founder and Chief Strategy Officer Des Traynor joins the 20VC podcast for a fascinating conversation with host Harry Stebbings. Des shares insights from the full range of his career – the chat is packed full of anecdotes and lessons about the origins of Intercom, the most enduring startup myths, his approach to angel investing, the challenge of SaaS product marketing, and much more.

Start-ups 118

Start-ups 118

The DiJulius Group

JULY 18, 2022

As head of the world’s largest professional-networking site, LinkedIn CEO Jeff Weiner knows better than anyone what companies are looking for in recruiting new talent, and that effective social skills equal job security. According to Weiner, careers involving social interaction and social skills will be most coveted and secure in our automated future.

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108

Zonka Feedback

JULY 18, 2022

Do you need software engineer performance examples? Giving your team a helpful performance review is vital, not just because a review provides useful feedback for you and your developer but also because having a bad review experience can damage trust and even lead your staff to quit. With ‘The Great Resignation’ still in full force ( 4.4 million Americans quit their jobs in April 2022), it’s vital that you get the review process right.

Engineering 52

Engineering 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

MyCustomer Experience

JULY 18, 2022

EThe European Union and European Parliament have adopted landmark legislation to overhaul the legislative environment for the digital market. 19th Jul 2022. By Forrester Independent research and advisory firm.

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52

Knowmax

JULY 18, 2022

The post 5 Easy Steps To Build A Support Knowledge Base appeared first on Knowmax.

52

52

Ameyo Callversations

JULY 18, 2022

From rain to storage, our lives have exponentially changed regarding clouds. What felt like a word in childhood has changed how we live our lives & conduct business all over the world. Since the inception of the internet in 1960 and its usage in the business world in the 1990s, things for the world have significantly changed. Cloud computing as we know it now, was technically launched in the 1990s though it came to public attention in mid-2000 when the 3 giants GCP, Microsoft Azure, and AWS

Finance 52

Finance Government Contact Center Customer Acquisition 52

VOZIQ

JULY 18, 2022

Over the years, we have met executives from several pest control companies and realized that customer retention is one of their topmost priorities. However, for most of them, retention programs haven’t delivered the desired outcomes. The primary reason is the limitation of traditional churn prediction models. While these models can predict who is more likely to cancel, they can predict only the next 15 to 30-day cancellations.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

VOZIQ

JULY 18, 2022

Over the years, we have met executives from several pest control companies and realized that customer retention is one of their topmost priorities. However, for most of them, retention programs haven’t delivered the desired outcomes. The primary reason is the limitation of traditional churn prediction models. While these models can predict who is more likely to cancel, they can predict only the next 15 to 30-day cancellations.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40